Operations Supervisor

Company Overview


Global Expedited Transportation Freight Corp. (GET Freight) is a fast-growing drayage and transportation provider and a subsidiary of Hyundai Glovis.

Position Summary
The Operations Assistant Manager (Supervisor) is a critical leadership position between the Drayage Operations Manager and the Dispatch team. The role oversees day-to-day dispatching, driver scheduling, freight movement, and operational coordination while supervising a team of 4-5 Dispatchers.

Key Responsibilities


1. Operational Leadership & Execution

• Oversee daily dispatch planning, driver scheduling, and load assignment for Savannah or Mobile terminal operations.

• Monitor freight movement to ensure on-time pickups, deliveries, and port appointments.

• Review and approve dispatcher updates to TMS/dispatch systems, ensuring accurate status, ETA, and load completion records.
• Maintain oversight of equipment utilization, including chassis, trucks, and container movements.

2. Team Supervision & Development

• Supervise 4-5 Dispatchers and ensure adequate operational coverage during business hours.

• Provide daily direction, guidance, and performance feedback to dispatch staff.

• Conduct coaching, corrective action, and skill development training as needed.

• Ensure dispatchers follow standardized procedures and meet KPI targets (on-time rate, detention capture, customer updates).
• Support staffing decisions, including interviewing, onboarding, and training new dispatchers.

3. Customer & Inter-Department Coordination

• Serve as a key operational point of contact for customer service and terminal-related inquiries.

• Resolve customer issues related to scheduling, delays, or service exceptions.

• Communicate proactively with customers regarding load status, driver delays, and schedule changes.

• Coordinate operational needs with other departments, including Safety, Accounting, and Maintenance.

• Assist in managing terminal relationships with GPA, APM, and other port/rail facilities.

4. Safety, Compliance & Performance Monitoring

• Ensure full compliance with FMCSA/DOT regulations and company safety policies.
• Monitor driver HOS, ELD compliance, and safety flags; escalate violations appropriately.

5. Reporting & Administrative Oversight

• Review and approve driver settlements, detention, and chassis fee reports.

• Review dispatcher reports, driver attendance logs, and daily operational summaries.
• Oversee detention, chassis, and demurrage documentation for accuracy before submitting to
  Accounting.
• Maintain accurate staffing schedules, driver rosters, and operational calendars.

Qualifications

• Associate's or Bachelor's degree preferred (Logistics, Business, or related field).

• 3-5 years of experience in drayage, intermodal, or trucking operations, including dispatch leadership or supervisory responsibilities.

• Strong understanding of port operations, container logistics, and terminal systems (GPA, APM, MA, ITS, etc.).

• Working knowledge of FMCSA/DOT compliance regulations, HOS, and ELD systems.

• Proven ability to supervise teams in a fast-paced, high-volume environment.
• Proficiency in Microsoft Excel, Word, PowerPoint, and TMS/dispatch platforms.

Work Schedule and Location

• Primary work location is Duluth, GA.

• Workweek: Monday-Friday, 8:00 AM - 5:00 PM (or as dictated by terminal operations).

• On-call availability for urgent operational or customer issues. Occasional travel to branch offices (Mobile, AL / Savannah, GA
  and other area) may be required.