Sales Associate, Discovery Shop

At the American Cancer Society, we work to end cancer for everyone. Our 1.3 million volunteers and employees raise the bar every day and serve our communities with diverse backgrounds and experience. POSITION SUMMARY The Sales Associate supports daily store operations, contributes to revenue growth, and ensures an exceptional customer experience. Core responsibilities include assisting customers and donors, efficiently operating the point‑of‑sale (POS) system, maintaining visually appealing floor inventory and displays, assisting with donation intake, providing direction to volunteers, and supporting the Store Manager. ESSENTIAL FUNCTIONS Support daily store operations, including cleaning and processing merchandise, setting up displays, restocking shelves, assisting at the register, maintaining organized sales floors and fitting rooms, following opening/closing procedures, and performing routine cleaning tasks. 30% Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation. 25% Deliver exceptional customer service by greeting customers, facilitating floor navigation, supporting merchandise sales, ensuring accurate POS transactions, and offering carry‑out support when needed. 25% Support strategic initiatives, the Discovery Rewards loyalty program, promotional events, and budgeting guidelines to achieve annual revenue and net income goals. 10% Assist the store manager in creating social media content and other marketing campaigns. 5% Communicate the American Cancer Society mission, toll‑free number, and community services to customers and donors. 5% EXPERIENCE / QUALIFICATIONS Minimum Degree: High School Diploma or Equivalent. Preferred Degree: Some college, including basic business, mathematics, and economics courses. Experience: 2 years of prior retail/service experience; leadership experience (key holder, lead, or above) a plus. Driver’s license: Valid license not required but considered a plus. KNOWLEDGE, SKILLS, AND ABILITY Excellent communication and customer service skills. Ability to multitask in a fast‑paced retail environment. Proficiency with Microsoft Office Suite (Word, Teams, Excel, Outlook). Ability to learn and utilize retail software such as POS and reporting tools. PHYSICAL REQUIREMENTS Frequent walking and standing, occasional sitting. Often bend, lift, and move up to 25 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to focus. Use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk or hear. Exposure to prevailing weather conditions during duty time. Noise level in the work environment is usually moderate. BENEFITS ACS provides generous paid time off, medical, dental, retirement benefits, wellness programs, and professional development opportunities. Additional benefit details are available at jobs.cancer.org/benefits . We are a proud equal opportunity employer. #J-18808-Ljbffr