Regional Volunteer Services Officer

Job Description Joining The American Red Cross is like nothing else - it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that is bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. What You Need to Know (Job Overview) The Regional Volunteer Services Officer (RVSO) will oversee efforts and activities of volunteer programs and services to ensure availability of sufficient numbers of volunteers to meet operational needs and meet objectives. The RVSO strengthens and grows programs and services that will meet the operational needs within resource constraints, directs and oversees the work assignments and performance of staff and volunteers. Implements and executes strategy, manages processes, cultivates relationships and ensures coordinated outreach and partnerships within the American Red Cross organization and external constituents. Serves as a subject-matter-expert (SME) for assigned area(s) of responsibility. The RVSO leads multiple programs/services (i.e. volunteer recruitment and engagement) for a division or lead a single program/service (i.e. volunteer engagement or recruitment) at a national scale. Oversees implementation for large-scale single programs/services or multiple smaller-scale programs/services. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. Salary range for this position in CA: $92,950-108,000/yr. This role is not eligible for relocation assistance. Regional travel: 45-50% of time. Preferred location: Regional Headquarters in Downtown Los Angeles; also open to candidates reporting out of our Camarillo chapter office. Must be able to report to the office 3-4 days a week (subject to change). Key Responsibilities Develop, implement and execute strategy within area of responsibility to advance volunteer services. Oversee risk management issues specific to volunteer services. Lead and empower a team to implement and execute streamlined, flexible, effective programs, activities, systems and processes. Ensure goals are set, monitored and realized including attainment of national standards. Responsible for the management of volunteer and paid staff including hiring, training, coaching, evaluating and managing performance to ensure a well-qualified team and to enhance operational success. Design and monitor effective metrics. Collect data and present key performance indicators and updates to management. Build relationships and collaborate with internal partners, staff, volunteers, community, and external organizations. Work with internal partners to implement strategies for strengthening the Red Cross brand, ensure communication and a consistent experience for volunteers across all lines of service. Serve as a resource to volunteers and internal partners and lead efforts to maximize involvement, efficiency and institutionalization of volunteer support. Ensure that strategic partnerships are maximized to support relevant lines of service throughout the organization. Lead project/program implementations. May have budgetary responsibility. May be responsible for grant coordination duties in contract-funded programs. Scope: Interpret and administer policies, processes, and procedures that may affect sections and subordinate units. Minimum Qualifications Education: Bachelor’s degree required. Experience: Minimum 5 years of related experience. Management Experience: Minimum of 3 years of supervisory or management experience. Skills & Abilities: Excellent organizational skills and ability to effectively implement programs. Ability to work on a team. Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately. Ability to work independently while developing and motivating a functioning team and have excellent interpersonal skills in dealing with all levels of staff, volunteers and donors. Excellent oral and written communication skills, including training, presentation and negotiating skills. Travel: May involve travel. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (management experience cannot be substituted). Physical Requirements Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. Preferred Qualifications Demonstrated ability to operate as a strategic planner who anticipates needs, identifies opportunities, and aligns initiatives with organizational goals. Demonstrated experience as a strong collaborator who builds trust, drives cross-functional alignment, and communicates effectively with diverse stakeholders. Solution-oriented, with a knack for navigating ambiguity, resolving complex challenges, and delivering outcomes. Experience in the nonprofit sector or a strong passion for humanitarian work. Benefits Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprising six core holidays and five floating holidays 401(k) with 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short & Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. The job duties of this role require interaction with staff, the general public, and vulnerable individuals, access to sensitive information and systems, and operation of machinery or equipment that could pose safety risks; therefore, we require a criminal background check for this position. You will not be asked to provide information about your criminal history unless and until you receive a conditional offer of employment. Once a conditional offer of employment has been extended, we will make an individualized assessment of whether your criminal history has a direct, adverse and negative relationship with the specific job duties, potentially resulting in the withdrawal of the conditional offer of employment. To view the EEOC Summary of Rights, click here: #J-18808-Ljbffr American Red Cross