Service Technician Apprentice

OVERVIEW:

The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while successfully completing their outlined on-the-job training and on-line and self-led coursework.

KEY RESPONSIBILITIES: Detailing-gain familiarity with products as well as understanding nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines. Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety. Rigging-gain exposure to new product assembly procedures and the PDI process. Parts Department-exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance. Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor. Gain an understanding of warranty procedures and work order entry and begin to develop time management skills. Sales-gain understanding of the processes associated with the sales and delivery of new boats. Perform light duty technician tasks such as changing oil, general service and warranty repairs, and assist as needed with any other repairs. Set up and participate in boat shows and other off-site promotional events. Maintain a professional and clean workspace for customer viewing. Successfully pass OEM certification(s) Meet daily with the assigned Mentor Technician as well as regular meetings with the Service Manager or Fixed Operations Manager. Complete all required apprenticeship documentation daily. Follow the apprentice program outline and complete all tasks and meet all goals. Other tasks as assigned KEY RESULT AREAS: Complete all aspects of training. Improved OEM certification status Internal and external customer satisfaction and enthusiasm Accurate level of service-done right the first time 100% pride in work; always supplying a complete and “0” defect product to the customer. Maintain minimum production and accuracy standards