Automotive Service Advisor

About LaFontaine Ford of Birch Run

LaFontaine Ford of Birch Run is part of the award-winning LaFontaine Automotive Group, known for its commitment to family values, community involvement, and environmental responsibility. Founded in 1980, our group operates numerous dealerships and service centers, employing nearly 2,500 people. We strive to provide personalized automotive experiences by building lifelong relationships that connect families and strengthen communities.

Job Details

• Salary: Competitive compensation
• Job Type: Full-Time
• Location: Birch Run, MI

Position Overview

As an Automotive Service Advisor, you will be a key part of our service department. You will schedule vehicle service appointments, advise customers, and promote additional services to enhance customer satisfaction and dealership performance.

Essential Duties and Responsibilities

• Maintain Customer Satisfaction Index (CSI) ratings as defined by management.
• Achieve or exceed standards for labor hours billed per customer repair order.
• Greet customers promptly, professionally, and courteously, keeping them informed during their wait.
• Accurately document customer and vehicle information, diagnose service needs, and prepare repair orders.
• Test-drive vehicles when necessary to evaluate concerns.
• Explain repairs and maintenance recommendations clearly to customers.
• Coordinate with the service dispatcher regarding incoming work.
• Provide precise labor and parts estimates and obtain customer approvals.
• Obtain customer signatures on repair orders and provide copies.
• Follow up on repair progress and communicate any changes with customers.
• Answer phone inquiries related to service status and schedule appointments.
• Review final invoices against original repair orders for accuracy.
• Ensure quality control, minimizing return repairs.
• Deliver vehicles and address any customer questions or concerns.
• Maintain ongoing communication to encourage repeat business and referrals.
• Keep service and customer waiting areas clean and organized.

Physical Requirements

• Occasional use of hands for handling and feeling, reaching with arms, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Regular standing, talking, hearing, walking, and sitting.
• Potential exposure to exhaust fumes and airborne particles.
• Occasional lifting or moving of up to 10 pounds.
• Good close, distance, color, and peripheral vision required.

Our Mission and Core Values

Mission: To build lifelong relationships that connect families, strengthen communities, and personalize the automotive experience.

Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.