Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in January 2012 and currently lead a close-knit team of four. Before becoming a State Farm agent, I built my career in banking and financial services. I’m a graduate of Grand View University and a former college athlete. Outside of the office, I’m a proud dad of two boys and spend much of my time coaching football, baseball, and basketball.

Giving back to kids in our community is especially important to me. In addition to coaching local youth sports, I run Agents4Kids, a nonprofit dedicated to supporting children in need. The values I’ve learned through athletics and coaching—teamwork, accountability, resilience, and helping others succeed—are also a big part of how I lead our agency.

Our agency offers a 401(k), paid time off, licensing reimbursement, professional development, team-building events, and team outings. We also place a strong emphasis on work-life balance and creating an environment where people can build successful careers while still prioritizing life outside of work.

Our office is family-oriented, supportive, and built around strong teamwork. Our motto is “Control the controllables!” We focus our energy on what we can influence, maintain a positive mindset, and keep moving forward. I’m looking for great team players who are ready to contribute, grow, and support the people around them. If you want to be part of a team that works hard, develops together, and makes a difference in the community, we’d love to meet you.

ROLE DESCRIPTION:
As an Account Representative for Tony Hoaglund - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.