Call Center Knowledge Manager
Virtual Vocations Inc
Overseeing the development and improvement of call center knowledge resources, the full-time Call Center Knowledge Management Manager will manage content related to US immigration policy, ensuring accuracy and compliance while working remotely. Key responsibilities Review and enhance existing knowledge articles, scripts, and legal reference materials Develop and revise operational support documentation, including FAQs and knowledge articles Coordinate with stakeholders to incorporate new research and feedback into the knowledge management system Required qualifications Bachelor's degree in Communications, English, Journalism, Public Policy, Business, Legal Studies, US Immigration Law, or a related field 5+ years of experience in content analytics, customer service content development, or knowledge management Experience interpreting complex legal language into clear terms Proficiency in content strategy, creation, and distribution Ability to obtain a Public Trust Security Clearance and U.S. citizenship
Vacancy posted 21 hours ago
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