Account Director

Account Director

At Talk Shop, we redefine content to help organizations get known and be understood. Our purpose is to spark meaningful conversations that resonate and endure. Through innovative communication strategies in public relations, corporate communications, and digital, we pave the way for connections that truly matter, fostering relationships that go beyond the ordinary and leave lasting impressions.

Talk Shop is an international full-service, integrated communications agency with offices in Canada and the US. We value bright ideas and are always looking for smarter ways to work. Our team is made up of smart, driven, kind people who celebrate each other's successes and learn from our mistakes. Our employees enjoy perks like flexibility, paid time off for volunteer days, learning and development sessions, and competitive pay. Our people have the opportunity to build careers at Talk Shop and we offer mentorship and coaching to support career growth.

Job Description

As an Account Director at Talk Shop, you will play a leadership role across a portfolio of top-tier clients, acting as both a strategic advisor and operational lead. You bring deep expertise in public relations, strong business acumen, and a proven ability to build trust with senior client stakeholders. You will oversee account performance, guide high-level strategy, and ensure exceptional delivery across all client work.

You will also lead and mentor a growing team, contribute to business development, and play a key role in shaping the overall success and profitability of the agency. This is a role for someone who thrives in a fast-paced, high-performance environment and is motivated by both client impact and team growth.

Daily Responsibilities

A day in the life of a Talk Shop Account Director:

• Lead and manage a portfolio of top-tier clients
• Provide senior-level strategic PR counsel across accounts knowing when experienced account leadership is needed
• Build and maintain trusted relationships with executive-level client contacts
• Ensure the highest quality of work is delivered across all accounts
• Oversee account performance, ensuring efficiency and profitability
• Act as final quality control across deliverables and client outputs

Drive account consultation and overarching strategy

• Serve as senior consult across a broader portfolio, including previously managed clients
• Lead and grow existing clients and business suggesting campaign and service opportunities based on their business goals
• Oversee onboarding of new clients into the portfolio
• Allocate and manage time dedicated to monthly client consultation
• Partner with account leads to ensure strategic alignment and account health
• Participate and contribute to bi-weekly management meetings

Lead and develop high-performing teams

• Provide mentorship, training, and leadership to Account Managers and Associates
• Support career growth, role satisfaction, and performance management across the team
• Identify and escalate team challenges, providing solutions to leadership
• Manage team capacity and resourcing, making recommendations for growth or changes
• Model and reinforce Talk Shop's culture and leadership standards

Support business development and agency growth

• Contribute to business development efforts specifically supporting on concepts and aspects of proposal writing and pitching new business
• Support closing and onboarding of new business opportunities

Support team recruitment and growth

• You are a well connected individual with a deep network of future employees or consultants, and agency partners in markets across the US
• Participate in recruitment efforts, including interviewing and hiring
• Help identify talent needs and build a strong, scalable team

Qualifications

• 5+ years of PR or communications experience, preferably within an agency environment.
• Proven experience managing senior client relationships is essential, as strategic counsel and customer growth is a core focus of this role.
• Strong business acumen with experience managing account profitability and growth
• Demonstrated leadership experience with a passion for mentoring and team development
• Confidence in leading high-stakes client conversations and navigating complex challenges
• Track record of contributing to business development and revenue growth
• Exceptional communication and presentation skills
• Strong organizational and time management abilities in a fast-paced environment
• A collaborative mindset and a commitment to team culture and success

The Talk Shop team values humility, ingenuity, humor, and integrity. We think you'll be a great fit if you are a strategic thinker, a strong leader, and someone who takes pride in delivering exceptional work while supporting the growth of those around you.

Total Rewards:

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Salary will be commensurate with experience. In addition, we offer a comprehensive benefits package including health, dental, and wellness programs.

After 3 months of employment, the individual will be entitled to Talk Shop's benefits program, which includes:

• Enrollment in an extended health, vision/dental plan
• 3 weeks paid vacation
• Ability to work remote
• Sick days and personal days
• Partial mobile phone reimbursement
• Annual performance reviews

How to Apply:

Please apply through the Careers Page on our Website. Click Apply for This Job, complete the form and attach your resume and LinkedIn profile. Talk Shop is committed to having ongoing conversations with candidates and our team to ensure accessibility needs are accommodated. We are dedicated to fostering an inclusive workplace that values diversity in all its forms. We encourage individuals from minority backgrounds to apply for our open positions, as we believe that diverse perspectives drive innovation and success. We are committed to creating a supportive environment where everyone can thrive and contribute to our collective goals. Successful candidates will be contacted and while we appreciate the time required to apply, we ask that no applicants call the office to follow up.

Important Notice: Please be aware that Talk Shop Media does not engage with potential candidates via social media platforms or WhatsApp for job-related communications. Any such contact should be considered suspicious and disregarded. All official communications regarding job opportunities will be conducted through established channels, such as email or phone calls from verified Talk Shop Media representatives. Thank you for your understanding.

Reports to: Managing Director

Start date: June 1, 2026