Customer Service Representative

Rockford Road Animal Hospital is looking to add a part-time customer service representative to our team!

Are you a passionate individual looking to further your veterinary knowledge and support pets in your community We are looking for an eager dedicated customer service representative to join our team! We are a seven doctor general practice that is focused on growth and learning. We offer great benefits competitive wages and no Sundays holidays or overnight shifts. We are AAHA certified and pride ourselves in working on low stress and fear free techniques for our patients!

Our ideal candidate is driven passionate punctual has an immense love for animals and the human-animal bond and is eager to learn. Prior veterinary reception experience is preferred.

If you are interested in joining a team of compassionate dedicated individuals reach out to us today! Were super excited to have you join us!

POSITION SUMMARY:

The Customer Service Representative (CSR) actively recruits new clientsand promotes hospital services. Schedules client visits and drives the flow of clients and petsthrough the hospital to aid the productivity of the veterinary medical team. Ensures goodcommunication with the clients and coordinates the care of the pets influencing clients to returnand refer their friends and families.

WHAT YOULL DO (Essential Functions):

Foster a culture built on our values: Respect Learning Do the Right Thing WOW Serviceand Fun
Maintain knowledge of the services the hospital provides and utilizes the information topromote the hospitals services and products to existing and prospective customers
Welcome clients and pets ensuring that they are comfortable in the hospital andeducating the clients about preventative care and pet health needs
Assist incoming clients. Document and enter the pets history requested services andother pertinent information within the practice management software
Direct the flow of clients and pets to ensure superior client care and maximum productivityof the veterinary medical team
Answer basic questions from clients on the phone and in person act as an initial triage todetermine patients service needs. Refer the patient to the appropriate veterinary staff asneeded
Schedule client appointments and follow-up exams. Work with Veterinarian(s) andveterinary staff as needed to ensure optimal scheduling
Assist outgoing clients by providing all necessary instructions information and invoices
Dispense prescription items per the Veterinarians instructions and sells retail products
Responsible for cash management including accepting payments for products andservices provided. Perform daily reconciliation of the cash drawer
Respond to customer complaints in a professional courteous manner and act satisfactorilyto resolve the problem
Support a practice environment that promotes collaboration and teamwork to ensure thedelivery of quality compassionate effective and efficient health care to pets
Comply with all practice policies quality assurance guidelines and minimum standards ofcare
Perform other duties and projects as requested

WHAT WERE LOOKING FOR (Essential Qualifications):

Education :
High School Diploma or GED required
Professional Licenses/Certifications: None

Experience:
1 years experience in retail sales or customer service preferred
Experience in a medical facility desired
Knowledge Skills and Ability:
Ability to provide effective customer service principles
Basic knowledge of medical terminology
Basic proficiency with a variety of computer programs including Microsoft Office Suite
Basic written verbal and active listening communication skills
Strong customer relations and interpersonal skills
Exercises tact and diplomacy in dealing with sensitive issues and situations
Prioritize work and handle a variety of tasks simultaneously with frequent interruptions
Strong organizational and time management skills
Effectively and quickly responds to requests in a proactive manner
Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job the team member is regularly required to talk and team member must frequently use a computer for long periods of time. Specific visionabilities are required to do this job including close vision. This position requires walking and/orstanding for long periods of time bending reaching grasping and repetitive motions. May beexposed to disinfectant/sanitation chemicals pets dander and excretions. This position isexposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted 50 lbs. withassistance. Must be able to work flexible hours including evenings and weekends.

About Lakefield

We believe exceptional veterinary care starts with exceptional people.

We partner with hospitals across the country to preserve what makes each practice special - its people culture and connection to community - while providing the operational supportand resourcesthat allow teams to thrive.

As we grow wearecommitted to creating an environment where team members feel respected supported and empowered to deliver outstanding care.

Our Values

Our culture is built on five core values that guide how we workand serve:

• Respect

• Learning

• Do theRightThing

• WowService

• Fun

If these resonate with youyoullfit right in.

Equal Employment Opportunity

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.

Compensation Range

$17 - $20 USD

Required Experience:

Unclear Seniority