Managed IT Services Associate

Responsibilities Remotely or onsite support, troubleshoot, administer, and/or deploy workstations, servers, storage, email, cloud, and network-related equipment and software Advise clients using industry best-practices and recommend opportunities for continuous improvement Maintain client security standards and confidentiality of information Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM’s ticketing system Effectively communicate with clients via phone, email, and in-person Adaptability to changing processes and technology Required Qualifications Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration. A passion for technology and a desire to learn A minimum 3.0 GPA Excellent customer service skills Focused on attention to detail Ability to travel up to 25% Preferred Qualifications Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with Windows Servers, Office 365, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at View phone number on click.appcast.io or send us an email at View email address on click.appcast.io. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. Compensation Range: $54,900 - $91,300 #J-18808-Ljbffr RSM US LLP