Information Technology Specialist 2

Information Technology Specialist 2

Grapevine Faith Christian School exists to develop and graduate authentic Christian leaders.

Position Summary:

The Information Technology Specialist 2 serves as the primary technical contact. In this role, you will champion the school's mission by ensuring technology remains a seamless tool for education and leadership development. You will be responsible for resolving escalated technical requests and troubleshooting complex hardware and software issues with precision and speed. This position requires a self-motivated professional who can balance technical expertise with a commitment to serving our faculty, staff, and students.

Status: Full-Time / Hourly / Non-Exempt / 12-month

Responsibilities:

• Seeks to model in speech, actions, and attitude, a consistent daily walk with Jesus Christ.
• An intrinsic troubleshooter, leaning into complex issues utilizing a detail-oriented and determined approach to find solutions.
• Must thrive in ambiguity, connect dots that others miss and take full ownership of solutions.
• Provides elevated quality service and support for the mission critical systems and end users.
• Installs, configures, tests, maintains, monitors, upgrades and troubleshoots end-user and network hardware related equipment and software in order to deliver required IT support.
• Installs, supports and maintains network devices to ensure roaming and remote user connectivity.
• Provides second-level support for troubleshooting and resolving equipment and network failures.
• Troubleshoots and resolves all assigned tech support requests and escalates any unresolved issues to the Director of Information Technology.
• Continually learns new computer applications and develops a high level of operational proficiency.
• Provides training, support and documentation to end users on new and existing equipment and software applications.
• Performs analysis and diagnosis of complex IT problems and recommends and implements corrective solutions including coordinating on-site repairs as needed.
• Installs, maintains and supports new IT Equipment.
• Maintains and updates skills as required to remain proficient with respect to advances in computing technologies.
• Maintain and uphold the religious standards of Faith Christian School to include the Lifestyle Statement, Staff Covenant and Statement of Faith.
• Responsible to disciple, instruct and actively pray for students on our campus.
• Responsible to reinforce a Biblical Worldview in every workplace interaction with both students, staff, and faculty.
• Other duties as assigned that are closely related to this position.
• On call for emergency response for equipment and software issues.

Qualifications:

• Must possess and model a personal authentic relationship with Jesus Christ and be a member of a Bible believing church.
• CompTIA A+, Network+ & Security+ preferred.
• 3-5 years experience in network operations and technical support.
• Strong hands-on technical knowledge of network and PC operating systems.
• Strong working knowledge of LAN/WAN and Internet uses and typical user connectivity problems.
• Proven experience and success with LAN and WAN, implementation and support.
• Familiarity with TCP/IP, DNS, DHCP, VLANs and Cisco Meraki Network Systems.
• Proficiency in Microsoft Office 365 and Google Workspace.
• Understands advanced computing and network architecting concepts.
• Must have a high level of discernment and wisdom, and the ability to manage confidential information.
• Experience working in a team oriented, collaborative environment.
• Knowledge of help desk ticketing systems and ability to document problems/solutions.
• Ability to work independently and to make decisions in accordance with the President and Board's expectations, established school policies and procedures, and the school mission and core values.
• Highly self-motivated with a keen attention to detail and a strong customer service focus.
• Ability to plan, set priorities, and implement work in a disciplined manner to keep multiple projects progressing to completion simultaneously with minimal direction.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high pressure environment.
• Excellent verbal and written command of the English language.
• Excellent communication, interpersonal and relational skills.
• Uses acceptable English in written and oral communication. Speaks with clear articulation