Support Specialist, Accounting

Job Description

Job Description

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses. 

We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact. 

At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.

The Support Specialist, Accounting is responsible for helping R365 customers with all R365 software accounting functions. This position manages pertinent customer communications through tickets, live chats, and phone calls. 

• Prompt customers for information necessary to troubleshoot problem reports 

• Identify solutions to problem reports and deliver them to customers 

• Help customers understand R365 software accounting functions 

• Route non-accounting customer issues to appropriate teams and team members 

• Diagnose and document software defects and escalate them to Accounting Support Lead or Manager 

• Participate in live chats 

• Coordinate and facilitate live screen shares with customers 

• Manage personal queue of customer tickets 

• Identify gaps in company self-help documentation 

• Train and mentor new team members at the request of Support management 

• Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved. 

• Other duties as assigned. 

• Professional and / or academic accounting experience 

• High attention to detail 

• Excel knowledge 

• Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs. 

• Flexible and adaptable based on the needs of the client and internal team 

• Solution oriented mindset with ability to articulate under pressure 

• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation 

• Strong technical aptitude with experience communicating across multiple platforms 

• A passion for helping people get the most out of technology 

PREFERRED QUALIFICATIONS 

• Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred 

• Restaurant Industry Experience 

• Strong understanding of general business principles  

• Previous experience in a Support Role 

The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our  pay practices.

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.

Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.