Director of Information Technology

Job Title

The individual in this position provides leadership for the City's information technology and telecommunications systems, managing strategic planning, procurement, and coordination of staff and contractors. It establishes IT roadmaps, tracks metrics, and oversees budgets to maintain a sustainable enterprise IT operation. Additionally, the role acts as a strategic partner for business units aiming to enhance their technology utilization.

Essential Duties and Responsibilities

Sets long-term strategic direction for City's IT infrastructure, overseeing support, delivery, and implementation.

Coordinates, manages, and oversees contracts and Statements of Work related to delivering professional services.

Procures technical goods and services such as hardware, software, and professional services; develops requests for proposals, conducts cost-benefit reviews, evaluates vendor responses, and recommends awards for contract negotiation.

Prepares and maintains a strategic plan for implementing technological changes and advancements.

Aligns the technology plan with industry standards for technical operations and corporate solution utilization.

Develops and implements policies and procedures to support IT operations and enhance user engagement.

Secures, implements, and maintains disaster recovery policies and alternate recovery sites.

Develops and implements redundancy and fail-safe procedures and infrastructure to ensure the continuity of critical operations during emergencies.

Develops and manages current fiscal year IT operational and capital budgets, while also preparing proposed budgets for future operations and capital investments in hardware and software.

Develops on-premises staff with a focus on Project Management Institute (PMI) standards, emphasizing solution framework administration, contracting, project management, and organizational development and change management.

Develops and enhances citywide business intelligence capabilities and capacity.

Oversees and plans the IT security and telephony infrastructure, including wireless and IP systems.

Performs related work as required.

Minimum Training and Experience

Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Business Administration, Public Administration or a related field

At least seven (7) years of managerial experience in a field related to information technology.

Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.

ITIL Fundamentals Certification

Certification Government Chief Information Office (CGCIO), Certified Information Systems Security Professional (CISSP), Project Management Professional (PMI/PMP), CITM/CISM (preferred)

Other Necessary Qualifications

Knowledge of:

English grammar, spelling, and punctuation

Organization and Department operations, procedures and policies

Modern office procedures, methods, computer equipment and related software

Management and organizational practices

Technology industry standards and best practices

Regional and national IT marketplaces and associated influences affecting change

Municipal operations and supporting technologies

Disaster recovery policies

Hardware capital budget management and planning

Technical and PMO staff development

SQL and Microsoft BI toolsets

Change management and organizational development practices

IT security and telephony infrastructure

Skill in:

Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

Performing a variety of duties, often changing from one task to another of a different nature

Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Assigning, prioritizing, monitoring, and reviewing work assignments

Organizing and negotiating

Budgeting and cost allocation

Ability to:

Meet the schedules and deadlines for the work

Understand and carry out oral and written directions

Accurately organize and maintain paper documents and electronic files

Maintain the confidentiality of information and professional boundaries

Lead the organization through change using change management techniques

Develop and implement redundancy and fail-safe procedures and infrastructure

Ensure critical operations are maintained during emergencies

Operate the business side of the department, including processing all procurements and invoices

Compare costs and budgets to industry standards

Other Information

We Offer:

Medical, Dental, and Vision starting on Day 1

6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)

Employee & Employer contributions to Retiree Health Savings Account

Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options

Twelve Paid Holidays

Paid Vacation and Sick Time

Paid Parking (if applicable)

Employee Home Ownership Incentive

Tuition Reimbursement and professional development opportunities

Paid Parental Leave

Employee Assistance Program with free mental health counseling

Comprehensive Wellness program with a health and wellness incentive

Employee Discounts and Perks

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Leaves and Accommodations Analyst, Amanda Kaulback. Email View email address on click.appcast.io or View email address on click.appcast.io or by phone at View phone number on click.appcast.io.

The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.