Team Lead

DESCRIPTION

Team Lead

Jamba / Auntie Anne's

Lead the Crew. Keep the Vibes. Serve the Pretzels & Smoothies.

If you're great at keeping things running smoothly, you might be our next Team Lead. You'll guide the team, support fast and friendly service, and help make every shift feel like a win for guests and crew members alike.

Job Details

Job titleHourly Team LeadJob levelTeam Lead 1DepartmentStore OperationsReports toAssistant Manager / Store ManagerEmployment statusPart-time or full-time, as assignedFLSA statusNon-exemptPay scale / grade________________________Hourly range$________ to $________Starting rate$________ per hourEffective date________________________

What You'll Do

Shift Leadership and Operations

• Be the shift lead by supporting the team, solving problems, and keeping energy high.
• Oversee Front and Back of House tasks to keep operations smooth and costs in check.
• Maintain fast, accurate, friendly service throughout the shift.
• Handle guest feedback and turn "meh" moments into "wow" experiences.
• Maintain company standards for product quality, presentation, food safety, and cleanliness.
• Help train and coach Team Members so everyone is aligned and performing at their best.
• Support the uniform policy and maintain a professional appearance.
• Ensure accurate cash handling, register procedures, and shift documentation.
• Open or close the shop in management's absence when assigned.
• Jump in wherever needed to keep work moving.

What We're Looking For

• Leadership skills to motivate, guide, and organize a team.
• A guest-first mindset and calm, effective problem-solving.
• The ability to multitask and stay on top of details.
• Reliability, accountability, and a willingness to get your hands into the work.
• Strong communication for clear direction, feedback, and coaching.
• Ability to complete required food-handler and leadership training or certification.

Perks

• Flexible schedules.
• Employee discounts (pretzels and smoothies? Yes, please!).
• A fun, fast-paced workplace where your leadership makes a real difference.
• Bring your energy and your love of snacks-we'll handle the cinnamon sugar and fruit purée.

Schedule Expectations

• Work scheduled leadership shifts, including openings, closings, mornings, evenings, weekends, and holidays based on store needs.
• Arrive in the approved uniform and be ready to lead at the scheduled start time.
• Follow procedures for availability changes, time-off requests, shift swaps, and call-outs.
• Be available to support shift transitions, complete required documentation, and communicate important updates to management.

Physical and Work Requirements

• Stand and move for most of the shift in a fast-paced restaurant environment.
• Regularly bend, reach, twist, and use hands to prepare food, operate equipment, clean, and serve guests.
• Lift, carry, push, or pull supplies and equipment consistent with safe work practices and company policy.
• Work around ovens, warmers, blenders, refrigeration equipment, cleaning products, and wet or hot surfaces.
• Follow and reinforce safety practices, and request assistance when a task cannot be completed safely.

Performance Standards

• Shift leadership: provides clear direction, assigns work, follows up, and keeps the team engaged.
• Guest service: models friendly, attentive service and resolves concerns professionally.
• Speed and accuracy: maintains efficient order flow with correct products, portions, and payments.
• Product quality: ensures fresh products meet Auntie Anne's and Jamba standards.
• Food safety and cleanliness: enforces sanitation, temperature, hygiene, allergen, and cleaning procedures.
• Cash control: follows register, deposit, drawer-counting, and documentation procedures accurately.
• Training and teamwork: coaches Team Members, supports stations, and communicates respectfully.
• Reliability and accountability: arrives on time, completes leadership duties, and escalates issues appropriately.

Employee Acknowledgment

I understand the main responsibilities and expectations of the Team Lead 1 position. This description summarizes the role and does not list every task that may be assigned. Job duties may change based on operational needs.

Employee name: ______________________________

Manager name: ______________________________

Employee signature/date: ______________________

Manager signature/date: ______________________

Kawaja Holdings, LLC provides equal employment opportunities in accordance with applicable law.

REQUIREMENTS

• Prior experience is preferred but not required
• Flexible schedule
• Customer Service-Oriented
• Reliable transportation
• Comfortable working on your feet for full shift
• Reliable and hardworking

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age, disability, uniformed service, status as a veteran, genetic information, citizenship status, or any other protected class under applicable federal, state or local law.