Product Owner

Product Owner

Duration: 6+ month c2h Location: Hybrid (3x week onsite in either Princeton, NJ or Mclean, VA) – must be within 50 mile radius of either location, no relo.

The Messaging Capability Owner (Product Owner) will develop/configure and deploy emails utilizing HeyMarket, Salesforce, and Twilio-SendGrid platforms; with familiarity using Postman API platform and Litmus email testing to help Maximus navigate the complex world of modern solutions. The Messaging Capability Owner will provide a unique business perspective on how Digital Communications can transform and improve the organization. The Messaging Capability Owner will be a Subject Matter Expert (SME) in email compliance and regulations and provide strategic guidance across Maximus' digital experience properties to produce measurable, scalable, and sustainable results. The Messaging Capability Owner is responsible for capturing customer requirements, priorities, solutions development, and presenting the solution to a software delivery team and client for commitment and execution. In this capacity, the Messaging Capability Owner serves as the "customer proxy" to ensure the product delivered meets the customers' needs.

Essential Duties and Responsibilities:

• Delivery digital transformation results by defining and implementing advanced Email Messaging to help measure the success of digital properties and drive strategic business decisions for Maximus.
• Be a SME in Email, SMS, and Messaging to provide strategic guidance for digital needs across Maximus's digital experience properties to produce measurable, scalable, and sustainable results.
• Collaborate with digital stakeholders to define KPIs, reporting requirements, and overall measurement strategy for capability product roadmaps.
• Execute and monitor approved implementations and lead the triaging of production related issues.
• Proactively engage with senior stakeholders in business, innovate and identify new ways of improving processes, and create value from data and analytics-driven digital products.
• Accelerate company-wide transformation towards and adoption of digital products.
• Create roll up and aggregate reporting for various levels of leadership.
• Manage and organize all Email and SMS messaging reports (including workspaces) within appropriate control room console(s).
• Analyze trends and data to provide recommendations and guidance to stakeholders.
• Creating, managing, and enforcing capability standards to ensure robust and consistent implementations are enforced.
• Ensure digital document capabilities are implemented successfully on various properties, monitoring progress against agreed schedule, quality, scope, and budget.
• Create and maintain requirements documents and standards.
• Work with multiple development teams to engineer and manage a digital data layer across Maximus websites and applications that follows best practices.

Minimum Requirements:

• Bachelor's degree from an accredited college or university required; field of study in Computer Science, User Experience, Informatics, or Industrial Engineering preferred. Master's degree is a plus but not required 4+ years experience in digital, web design, digital marketing, product management, or related field.
• 7+ years of overall experience.
• 2+ years experience working with Email and SMS products/platforms with a strong understanding of various applications across business processes.
• Familiarity with customer data, personalization, and customer engagement metrics sourced from digital channels.
• Ability to document use cases, business requirements, functional requirements, technical specifications, and solution diagrams.
• Define product strategy and frameworks.
• Per contract requirements, US Citizenship is required

Preferred But Not Required:

• Domain knowledge of health care, call center, or public sector preferred but not required.
• Certifications in agile delivery methodology is a plus
• Experience working with COTS implementations
• Knowledge of other Email platforms (i.e. MailChimp, Constant Contact, HubSpot, etc.)
• Domain knowledge of health care, call center, or public sector.