Medical Assistant/Client Service Specialist, Mobile Immunization

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health. About Harris County Public Health Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant. Our Values Transparency – We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them. Integrity – Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission. Respect – We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction. Impact – We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve. Collaboration – We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals. Position Overview The Immunization Program Medical Assistant-Client Support Specialist (MA‑CSS) will support health services provided to patients by ensuring quality patient care through immunization operations. The MA‑CSS will perform front‑ and back‑office duties, adhere to Harris County Public Health policies, and provide clerical front desk support to facilitate clinic operations. The position reports to the Mobile Immunization Assistant Program Manager and involves traveling throughout Harris County. Duties & Responsibilities Assist with patient appointments, including immunization, phlebotomy (capillary and venous draws), urine collection, pregnancy and lead testing, vital signs, and gathering patient histories. Perform clinic front‑office duties such as scheduling, answering phone calls, and checking patients in and out. Prepare and label all patient specimens for transport to appropriate laboratories. Provide in‑room support for all clinical staff during clinic visits, including assistance during procedures. Maintain laboratory and exam rooms in a neat, clean, and orderly manner in accordance with infection‑control policies and complete monthly inventories. Assist with data entry and electronic data processing using the HCPH electronic medical record system (Epic), Microsoft Excel, and related programs. Support coordination of scheduling patients to receive services from multidisciplinary team members. Interview clients to collect required information for eligibility determination, using grant and payor guidelines. Education Completion of a community college or business/technical school Medical Assistant program. Experience Six (6) months of experience in a healthcare setting. Experience in phlebotomy. Licenses / Certifications American Heart Association CPR Certification. Valid Texas Driver's License. Medical Assistant Certification. Knowledge, Skills and Abilities Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) Excellent verbal & written communication skills Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment Ability to maintain confidentiality when dealing with sensitive information Ability to work well with teammates Clear and effective communication, both orally and in writing Core Competencies Data Analytics and Assessment Skills – Ability to use data to analyze community health needs and support decisions that improve community health outcomes. Communication Skills – Focus on clear, effective communication to engage audiences, address misinformation, and build trust. Health Advancement Skills – Apply principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources. Community Partnership Skills – Collaborate with communities to address health‑related systems and policies, fostering engagement, shared ownership, and sustainable improvements. Public Health Science Skills – Use public health science and evidence‑based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services. Language Bilingual (English/Spanish). Position Type and Typical Hours of Work Full‑time position, funded through special revenue. Monday through Friday, 8:00 AM to 5:00 PM. 40 hours per week. May include weekends, early mornings, and evenings. Work Environment Operates in a medical clinic environment and standard office environment with computers, phones, and photocopiers. Physical Demands Frequent lifting, carrying, pushing, and pulling of objects up to 10 lbs, occasional up to 20 lbs, rarely up to 50 lbs. Work Location Mobile setting, traveling throughout Harris County jurisdiction. Harris County is an Equal Opportunity Employer. For more information, visit Harris County's Equal Employment Opportunity Plan page. We accept and accommodate individuals with disabilities. Please contact (713) 274‑5445 or email View email address on click.appcast.io for accommodations. Criminal history checks will be conducted. Relevant convictions may be considered; they will not automatically disqualify candidates. Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department. Equal Opportunity Statement Harris County Public Health is an Equal Opportunity Employer and complies with all applicable laws related to equal employment opportunity. All qualified applicants, regardless of race, color, religion, sex, national origin, disability, or veteran status, are encouraged to apply. #J-18808-Ljbffr Harris County