Parking Control Representative

Job Description

Job Description

The Town of Falmouth welcomes applications for a Parking Control Representative position with the Police Department to support parking operations, accessibility, customer service, and public safety throughout the Town. This is a full-time, year-round, benefited position that works Tuesday through Saturday, from 8:00 a.m. to 4:00 p.m.

The Parking Control Representative serves as a highly visible representative of the Town, helping residents and visitors navigate public parking resources, promoting compliance with parking regulations, maintaining accessible parking and emergency access, supporting pedestrian safety, and assisting with the orderly and efficient use of public parking areas. In addition to enforcing parking regulations, the position helps to maintain a safe, welcoming, accessible, and orderly environment for residents, businesses, and visitors.

Under the general supervision of the on-duty Police Supervisor, key responsibilities of the Parking Control Representative position include, but are not limited to:

• Patrol assigned parking areas, monitor parking meters, and use handheld electronic equipment to issue citations for parking violations objectively and consistently;
• Enforce Town parking bylaws and applicable state parking regulations fairly, consistently, and professionally;
• Patrol assigned areas to monitor parking compliance, accessibility requirements, handicapped parking spaces, and fire lanes;
• Support the efficient turnover and availability of public parking spaces in high-demand areas;
• Assist the Parking Meter Mechanic with the collection of parking meter revenues;
• Prepare reports and documentation related to parking enforcement activities;
• Identify and report sidewalk obstructions, hazardous conditions, and other public safety concerns;
• Assist pedestrians at crosswalks and promote safe pedestrian movement throughout assigned areas;
• Provide emergency first aid when necessary and summon emergency medical assistance;
• Respond to requests for information, directions, and assistance from residents and visitors;
• Serve as a professional and courteous ambassador for the Town of Falmouth; and
• Perform related duties as assigned.

This position is primarily performed outdoors and requires extensive walking and standing throughout the workday in a variety of weather conditions, including heat, cold, rain, wind, and other seasonal conditions. Ideal candidates enjoy working outdoors, interacting with the public, exercising sound judgment, and serving the community in a highly visible public-facing role.

Minimum Qualifications: High school diploma or equivalent and a minimum of one (1) year of experience in customer service, hospitality, tourism, visitor services, security, public safety, parking enforcement, transportation, municipal services, code enforcement, or a related field; or any equivalent combination of education, training, and experience that demonstrates possession of the required knowledge, skills, and abilities to perform the essential functions of the position.

Must have a valid Massachusetts Class D Driver's License and have the ability to successfully pass a Criminal Offender Record Information (CORI) background check and Criminal Justice Information Services (CJIS) Unescorted Access background clearance. Must possess or obtain and maintain First Aid and CPR certifications within three (3) months of hire.

The successful candidate will possess:

• The ability to enforce regulations fairly, consistently, and impartially;
• Strong customer service and interpersonal skills;
• The ability to communicate clearly, professionally, and courteously with members of the public;
• Sound judgment and the ability to remain calm and professional in challenging situations;
• The ability to work independently and manage assigned patrol areas effectively;
• Strong technological and computer software skills;
• Knowledge of or the ability to learn Town parking bylaws and applicable state parking regulations;
• Knowledge of local streets, public parking areas, and points of interest, or the ability to acquire such knowledge quickly; and
• A commitment to providing exceptional public service.

Anticipated Starting Hourly Rate: Step 1 ($22.97/hour) - Step 3 ($24.85/hour)*, commensurate with qualifications and experience, with eligibility for annual advancement along the 7-step pay scale.
*Rates effective the first full paycheck in July 2026 (FY27).

Comprehensive benefits package, including 13 paid holidays per year; vacation, sick, and personal paid time off; Town contribution of up to 75% of the cost of health insurance; cost-effective dental, vision, life insurance, and disability policy plans; enrollment in the Town's defined benefit pension plan; voluntary pre-tax and Roth 457(b) plans; and opportunities for professional development.

Preference Date to Apply: Monday, June 29, 2026 by 4:30 p.m. The position will remain open until filled; however, candidates who apply by this date and time will be given preference over later applications.

How to Apply: Please apply directly via the Town of Falmouth Employment page at -Job-Openings

About the Town of Falmouth as an Employer: The Town of Falmouth is a people-centered municipality committed to public service excellence. We strive to foster an inclusive and supportive work culture grounded in professionalism, collaboration, and accountability, and we invest in our employees through ongoing training and professional development opportunities.

We are proud to be an Equal Opportunity Employer and welcome applications from all qualified candidates. The Town offers competitive compensation, and benefit-eligible positions offer comprehensive health, dental, and vision insurance and other valuable benefits, and include participation in the Town's pension plan. All applicants must be able to interact and work effectively and respectfully with individuals and groups of various abilities, cultures, backgrounds, ages, and identities.

Located on the southwest tip of Cape Cod, Falmouth is a vibrant coastal community comprised of eight villages and seven historic districts. With a year-round population of approximately 32,500 that nearly triples during the summer season, Falmouth offers a unique blend of scenic beauty, historic charm, civic engagement, and organizational excellence. The Town strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all.

Company Description

Located on the southwest tip of Cape Cod, Falmouth is a vibrant coastal community comprised of eight villages and seven historic districts. With a year-round population of approximately 32,500 that nearly triples during the summer season, Falmouth offers a unique blend of scenic beauty, historic charm, civic engagement, and organizational excellence. The Town strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all.