Automotive Service Manager

Automotive Service ManagerJones Family of Dealerships is seeking an experienced and driven Automotive Service Manager to lead our service department in Lancaster, Pennsylvania. This role is critical to ensuring efficient operations, developing high-performing teams, and delivering an exceptional customer experience. The ideal candidate will bring strong leadership, operational expertise, and a passion for continuous improvement.Key ResponsibilitiesOversee daily operations of the service department to ensure efficient workflow and productivityLead, coach, and develop a team of service advisors, technicians, and support staffFoster a culture focused on customer satisfaction, quality workmanship, and timely serviceMonitor and analyze performance metrics to identify trends and improvement opportunitiesImplement processes that drive profitability, efficiency, and customer retentionResolve customer concerns professionally and effectivelyCollaborate with sales, parts, and other departments to ensure seamless operationsQualificationsProven experience in automotive service management, preferably within a dealership environmentStrong leadership and team development skillsExcellent communication and interpersonal abilitiesSolid understanding of automotive repair processes, parts, and industry standardsHighly organized with strong attention to detailAbility to manage multiple priorities in a fast-paced environmentCustomer-focused mindset with strong problem-solving skillsBenefitsCompetitive salary plus performance-based incentivesMedical, dental, and vision insurancePaid time off, sick leave, and holidays401(k) with company matchCompany-paid life insuranceEmployee discountsReferral programAbout the CompanyAt Jones Family of Dealerships, we believe our success starts with our people. For over 65 years, we've built a strong reputation in Lancaster County not only by delivering a world-class customer experience, but by investing in and supporting our employees. As a fourth-generation, family-owned business, we foster a team-oriented environment where individuals are valued, developed, and empowered to grow their careers. From our beginnings on Orange Street to our multi-franchise location on Manheim Pike, our commitment to excellence has made us a workplace employees are proud to be part of, you're not just joining a dealership, you're joining a family.Equal Opportunity EmployerJones Family of Dealerships is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.