Telecommunications Engineer

Telecommunications Engineer (VoIP / Contact Center)Enterprise Voice & Customer Experience PlatformsLocation: 100% Onsite Employment Type: Direct PlacementExperience Level: Mid-Level (5+ Years)On-Call Requirement: Participation in a 24x7 rotational support scheduleAbout the OpportunityWe are seeking a Telecommunications Engineer to join a highly visible enterprise technology team supporting a large-scale customer service and contact center environment. This position is ideal for an experienced telecom professional who enjoys working with modern voice technologies, VoIP infrastructure, cloud-based contact center solutions, and enterprise communications platforms.You'll play a key role in the design, implementation, optimization, and support of an environment serving thousands of users and a high-volume customer service operation. This is an opportunity to work with cutting-edge technologies including Genesys, NICE CXone, AudioCodes, SIP, VoIP, Azure, and Microsoft Teams while helping drive critical communications initiatives across the organization.If you're passionate about voice technologies, troubleshooting complex telecom environments, and building scalable communication solutions, we'd love to hear from you.What You'll Be DoingVoice & Contact Center EngineeringDesign, implement, and support enterprise telephony and contact center solutions.Configure and optimize:ACDs (Automatic Call Distributors)IVRs (Interactive Voice Response)Call routing strategiesVectors and call flowsSupport and maintain VoIP platforms and contact center technologies.Develop technical solutions that improve customer and agent experiences.Infrastructure & System SupportAdminister and troubleshoot:AudioCodes SBCs and gatewaysSIP trunkingVoice routing infrastructureCarrier connectivitySupport hybrid cloud and on-premises telecommunications environments.Coordinate upgrades, maintenance, patches, and platform enhancements.Monitor system performance, capacity, and telecom utilization trends.Troubleshooting & Incident ResolutionServe as an escalation point for complex voice and contact center issues.Diagnose and resolve:Call quality issuesSIP connectivity problemsCarrier-related outagesCall recording issuesVoice routing failuresPartner with networking teams to resolve VoIP and infrastructure-related incidents.Project & Vendor ManagementWork closely with business stakeholders to gather requirements and deliver scalable telecom solutions.Coordinate with telecommunications providers, vendors, and OEM partners.Lead telecommunications initiatives and provide project status updates.Participate in architecture and design discussions for future platform improvements.Environment You'll SupportThis role supports a mature enterprise contact center environment that includes:Over 2,800 contact center and business usersHybrid infrastructure spanning both cloud and on-premises environmentsAzure-hosted voice and contact center servicesAudioCodes Session Border Controllers (SBCs)Multiple geographically diverse data centersHigh-volume customer service operationsToll-free voice services and advanced call routingEnterprise call recording and compliance solutionsYou'll have the opportunity to work on mission-critical systems where reliability, uptime, and customer experience are top priorities.Required Qualifications5+ years of experience supporting enterprise telecommunications environments.Strong experience with:VoIP technologiesSIP protocolsEnterprise telephony systemsContact center platformsHands-on experience with:AudioCodes SBCs and voice gatewaysSIP trunkingCall routing and call flow designExperience working with telecom carriers such as AT&T, Verizon, or similar providers.Strong troubleshooting and root cause analysis skills.Experience supporting production-critical communication systems.Ability to work cross-functionally with technical and business teams.Preferred QualificationsExperience with one or more of the following:Genesys CloudNICE CXoneMicrosoft Teams VoiceCTI integrationsIVR development and administrationCall recording platformsAzure or AWS cloud environmentsMPLS networksExpressRoute connectivityT1/PRI servicesTelecom architecture and designMicrosoft Visio documentationTechnologies You'll Work WithVoice & Contact CenterGenesys CloudNICE CXoneMicrosoft Teams VoiceACDIVRCTICall Recording SolutionsTelecommunicationsVoIPSIPSIP TrunkingAudioCodes SBCsVoice GatewaysInfrastructure & CloudMicrosoft AzureAWSMPLSExpressRouteEnterprise NetworkingWhat Makes This Opportunity AttractiveWork on a large-scale enterprise communications environment.Exposure to modern cloud-based voice and contact center technologies.Opportunity to influence telecom architecture and strategy.High visibility role with significant impact on business operations.Collaborative environment with networking, infrastructure, cloud, and business teams.Long-term career growth within enterprise communications and customer experience technologies.Apply today if you have experience supporting enterprise telephony, contact center, VoIP, SIP, or AudioCodes environments and are looking to take ownership of mission-critical communications platforms.Job Type & LocationThis is a Permanent position based out of Lansing, MI.Pay and BenefitsThe pay range for this position is $80000.00 - $125000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Internal benefits available upon requestJob Type & LocationThis is a Permanent position based out of Lansing, MI.Application DeadlineThis position is anticipated to close on Nov 11, 2026.Workplace TypeThis is a fully onsite position in Lansing,MI.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006384021Profession: Telecom Technician