Press Instructor - Print Applications & Productivity

Press Instructor

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Are you looking for a challenge? That's what we offer!

The role of the Heidelberg Press Instructor is to educate customers on the operation of Sheetfed presses, Color measuring devices and peripherals to ensure the equipment is working as designed with optimal customer satisfaction. Customer Service is the cornerstone of our business, and the Press Instructor is expected to deliver personalized, consistent, competent, and proactive service support; the Press Instructor must always exhibit professionalism.

What you will do:

• Training and instructions for customers on all Heidelberg sheetfed Products.
• Successful commissioning and instruction on Press installations.
• Print Color management and optimization of makeready processes.
• Efficient troubleshooting on all Print Application service calls.
• Professional communication with customers at all levels regarding Heidelberg products and how the products can increase productivity.
• Stay current with Industry Print application related training including the latest software Innovations.
• Promote the concept of Heidelberg Performance Services. Training, Consulting, Software and Consumables.
• Active and self-starting in the support of the Saphira consumable products.
• Assist in onsite Productivity evaluations for the customer.

What you need:

• Travel: Continually (67-100% of time) Ideally, candidates should reside in Eastern US Pennsylvania, New Jersey, New York within one hour drive of a major airport
• 3-5 years of job related experience
• Strong knowledge of computers (Windows and Mac OS) and networking
• MS Office Suite proficient
• Self-starter and able to take on difficult problems and work them through to resolution
• A comfortable and confident speaker able to communicate effectively to a wide audience from all levels within and outside the organization
• Able to manage multiple high-priority action items
• Basic math skills, add, subtract, multiply, and divide.
• The ability to use job related testing equipment and be able to calibrate.
• Be able to follow detailed instructions in service manuals for repairs and instruction. Know how to use basic hand tools.

Location: PA, NJ, NY

Pay Range: 65 K 75k

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.