Information Technology Associate

Information Technology AssociateGrow & ThriveAre you ready to help shape the future of technology and public service in San Bruno? Join our team under the leadership of a new Information Technology Manager and empowered with a recently completed Technology Assessment to continue the amazing work of our team in service to the organization. The IT division is at a pivotal moment, and you will join a skilled team of professionals ready to tackle new challenges as the division continues to evolve.We are looking for an experienced IT professional who is excellent with people, tenacious with problems, and ready to grow beyond the desktop. San Bruno is a full-service city, and that means real range: enterprise applications, integrations, cybersecurity, cloud and infrastructure, public safety technology, and dozens of municipal systems that residents depend on every day.About the RoleUnder general direction, the Information Technology Associate provides professional, technical, and analytical support for the City's computer hardware, software, network, and peripheral equipment. The position supports end users across all City departments, assists with projects for new and upgraded IT/IS systems, and may lead project teams and consultants.What You'll DoOwn every ticket from intake to close across phone, chat, in-person, and remote channels, keeping users informed, identifying root causes from recurring patterns, and driving long-term fixes that improve IT support operations.Install, configure, and maintain desktops, laptops, printers, peripherals, networking equipment, VMs, servers, VoIP phones, CCTV, AV systems, and City business applications, and train users on the technology they depend on.Collaborate with departments to understand business needs and recommend practical technology solutions that support City services.Monitor and maintain City infrastructure including servers, network, telephony, and cloud tenancy, administer Microsoft 365 (Exchange Online, SharePoint, Teams, and OneDrive), manage licenses, and oversee PC deployment and hardware/software implementation projects.Implement, monitor, and troubleshoot integrations between City systems including scheduled file transfers, database connections, webhooks, middleware, and identity and financial data flows between platforms.Provide hands-on support for mission-critical Police and Fire systems when working with public safety departments, including CAD, RMS, MDCs, CLETS, public safety radios, and related mobile and telecommunications equipment.Contribute to IT projects across the full lifecycle, from planning and testing through cutover support and post-implementation care, covering deployments, migrations, upgrades, and new system implementations.Identify and implement automation opportunities using PowerShell, Power Automate, and low-code tools. Contribute to the evaluation, configuration, and deployment of AI solutions including Microsoft 365 Copilot, AI-assisted workflows, and emerging tools that improve how City departments operate.Who We're Looking ForWe are looking for someone who:Takes initiative, works independently, and proactively looks for ways to improve systems and service.Is eager to learn new technologies, automation and stays current with industry standards and best practices.Is genuinely curious about how business processes and systems fit together and enjoys improving them.Delivers outstanding customer service and builds trust with people who don't speak IT, you explain clearly, set expectations, and follow through.Is tenacious in troubleshooting, digging into complex hardware, software, and network issues until the root cause is identified and resolved.Works well as part of a team, demonstrating flexibility, cooperation, and has a strong commitment to the City's goals and values.Minimum QualificationsEquivalent to an associate's degree in computer science, information systems, or a closely related field.Three (3) years of progressively responsible experience performing technical, analytical, and support tasks for computer systems.Valid California Class C driver's license at time of hire and throughout employment.IT/IS certifications are preferred.This position is required to obtain an extensive security clearance to operate in a public safety environment with service to the City's police and fire departments.If you enjoy solving problems, supporting people, and making a real difference in how a city operates, we'd love to hear from you. Before applying, please take a moment to review the official job classification, which outlines the full scope of duties, responsibilities, and working conditions for this position.CompensationThe annual salary range for this position is $108,751 to $133,451. Remote work is not available for this position. The City is proud to offer a competitive total compensation package with the following highlights:Wellness-focused schedule and paid time off (PTO) program4-day workweek (Monday through Thursday, 9-hours per day) with a 3-day weekend every week.Approximately 80 to 184 hours of vacation per year, dependent on years of service.96 hours of sick leave per year and over 10 paid holidays.80 hours of management leave.Comprehensive medical, dental and vision plan with choice of HMO or PPO program for employee and eligible dependents.Defined benefit retirement program through CalPERS (Classic-2.7%@55 or New/PEPRA-2.0%@62). More information is available at CalPERS.Deferred Compensation Section 457b plan and City matchEducation assistance including tuition reimbursementEmployee home loan assistance programThe City provides a comprehensive total compensation package. For a listing of employee benefits, please see the Mid-Management column in the document linked here.How to ApplyTo apply, submit your resume online through BambooHR, attach a compelling cover letter, and answer supplemental questions. Applications must be received by 5:00 p.m. on August 24, 2026. You are encouraged to apply as soon as possible before the recruitment is closed.The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the position.Equal Opportunity Statement The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices. If you require special accommodations, please contact us to discuss your needs.