Care Transition Coordinator

Responsible for developing and maintaining a positive relationship with referral sources as well as designated communities, and for providing education on topics pertaining to hospice care. Also, responsible for assisting intake as needed to ensure timely and accurate referral coordination. We are looking to hire someone on the Iron Range for this position as we expand our service area. Key Job Functions and Responsibilities Meet admission and call volume targets Coordinate daily sales and marketing operations including implementation of marketing initiatives Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services. Document all sales activity in the CRM per organizational requirements Employ marketing and promotional initiatives to achieve budgetary sales volume projections Maintain comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning Enhance flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors Provide patient, family, and caregiver with education on hospice and encourage informed decision making Assist the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department; monitor allocation of resources according to budgetary limitations Continuously conduct market assessments and assist in developing a comprehensive marketing plan designed to meet budgetary volume projections Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories Assist with ongoing training and support of Care Transition Team; participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management Assist in orienting all new staff members of the marketing team Provide leadership in strategic planning, including identifying opportunities for additional or improved services to address customer needs Maintain comprehensive working knowledge in the field of marketing and share information with appropriate organization personnel Maintain comprehensive working knowledge of community resources and assist customers in accessing community resources if services are not provided Monitor and report cost effectiveness of marketing efforts The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job‑related tasks other than those stated in this description Qualifications Associate degrees in Marketing, Business Administration, Healthcare, or related field. Ability to position services to, and deal tactfully with, customers and clients. Demonstrates good communication skills, negotiation skills, and public relations skills. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. The starting salary range for this role is $50,000-$84,000 annual base salary. An employee’s actual annual salary will be based on but not limited to geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including medical/dental/vision/pet insurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation. #J-18808-Ljbffr