Authorization Specialist (Greenbrook)

At Greenbrook, we're committed to helping patients access innovative mental health treatments, including TMS and Spravato® (esketamine).

As an Authorization Specialist, you'll play a critical role in securing insurance approvals and removing barriers to care, ensuring patients can start and continue treatment without interruption.

What We Offer

• Competitive Pay & Benefits: Earn $23.00-$25.00 per hour (DOE) and enjoy a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and paid holidays.
• Work-Life Balance: Enjoy a consistent Monday-Friday schedule during typical business hours , giving you evenings and weekends to recharge.
• Make a Difference: Play a key role in helping patients access the treatment and care they need by ensuring timely and accurate insurance authorizations.
• Supportive Team Culture: Join a collaborative environment where teamwork, communication, and a patient-first mindset are valued and encouraged.
• Growth & Stability: Build your healthcare administration expertise with a growing organization that offers long‑term career development opportunities.

What You'll Do

• Manage prior authorizations, referrals, appeals, extensions, and reauthorizations from submission through approval.
• Review clinical documentation to ensure submissions meet payer and medical necessity requirements.
• Follow up with insurance carriers to monitor status and resolve authorization issues.
• Coordinate peer reviews, appeals, referrals, and medication access workflows.
• Maintain accurate documentation across EHR, CRM, and related systems.
• Partner with Case Managers and clinical teams to support timely patient care.

What We're Looking For

• Experience with prior authorizations, insurance verification, medical billing, or related healthcare operations.
• Knowledge of commercial, Medicare, and Medicaid payer requirements.
• Strong organizational, communication, and problem‑solving skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Proficiency with Microsoft Office; experience with AdvancedMD, Salesforce, and Availity preferred.

Preferred Experience

• TMS, Spravato®, or specialty behavioral health authorization experience.
• Familiarity with REMS and Spravato® With Me programs.
• Knowledge of specialty pharmacy or Buy & Bill workflows.

Why Greenbrook?

Every authorization you secure helps a patient gain access to treatment that can improve their quality of life. Join a collaborative team dedicated to expanding access to innovative mental health care while making a meaningful impact every day.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

Benefits Statement: The selected candidate will be eligible for the Company’s benefit plans, including health, dental, and vision insurance; supplemental coverage; HSA/FSA accounts; life and disability insurance; and a 401(k) with company contribution. Non‑exempt salaried employees accrue vacation (.625) and personal time (.29166) per pay period, while full‑time exempt employees are eligible for Flex‑PTO with no accrual. Paid sick leave is provided where required by state law. All benefits are subject to plan terms, company policies, and may change.

GBSP25

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment‑resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life‑changing care—combining cutting‑edge technology with clinical expertise to make a real impact in the mental health space.