Product Support Engineer

Job Description

Job Description

Malton Electric is hiring a Product Support Engineer to join our team in Virginia, MN. The ideal candidate combines a strong understanding of electric motors with excellent sales skills to build and maintain positive relationships with clients, promote our services, and act as a liaison between
in-house jobs and the customer effectively. This role involves both inside and outside sales responsibilities requiring industry knowledge and a customer-focused approach. Desired experience is 3–5 years; however, we are open to candidates who demonstrate strong potential, cultural fit, and a willingness to learn. Compensation is dependent on experience

• Build and maintain positive relationships with customers and vendors by understanding their needs, providing solutions and keeping them informed regarding job-status.
• Maintain existing relationships with customers while acquiring new customers and developing new business opportunities.
• Maintain a professional and positive image of the company in all interactions with customers, vendors and competitors that reflect the company's strong commitment to quality service.

Qualification

• High school diploma or equivalent required, bachelors degree preferred.
• Sales, industry knowledge, and professional experience are highly desirable.
• Strong professional verbal and written communication skills.

Work Performed

• Identify potential customers and assess their needs by providing expert knowledge on electric motors. Promote services to meet their requirements and maximize sales opportunities.
• Communicate professionally and effectively with customers using strong written and verbal skills to promote and sell company products and services. Ensure proactive communication regarding job progress, with a key focus on customer satisfaction.
• Investigate and resolve any complaints promptly and professionally.
• Maintain strong relationships with existing customers to ensure continued business by
• Keeping them informed throughout job progress and updating them on inventory, pricing, and service timelines.
• Maintain detailed records of all customer accounts, including interactions, purchase orders, quotes, and job status.
• Actively acquire new customers to grow the company's customer base and boost revenue. 
• Work closely with vendors to stay current on product availability, pricing and delivery schedules. Maintain accurate documentation of vendor pricing and share updates with customers as needed.
• Develop and maintain a deep understanding of in-house operations, electric motor repair procedures, and company services to provide clear, accurate, and confident communication with both customers and vendors.