IT Asset Manager

GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills.

GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification /Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).

GLOTECH, Inc. is seeking an IT Asset and Software Licensing Manager to support the corporate office of United Parks & Resorts, located in Orlando, Florida This position will be responsible for the implementation and maintenance of the Enterprise IT Asset and Software Licenses Management Program, as well as the organization's Telecom Billing and Expense Management function. The position will be setting and communicating IT Asset, License, and Telecom Billing policy, processes, and reporting.

• Implement and maintain processes for the management of assets/configuration items that adhere to IT Enterprise Asset and Configuration Management processes/policies/guidelines
• Create and execute governance and strategic asset management function
• Design processes relating to software and hardware asset management, execute and enhance them
• Establish and maintain documentation of procedures, processes, and reports concerning asset and licensing management
• Perform daily and long-term operational and strategic management of hardware and software licenses
• Plan, monitor, and record hardware assets and/or software licenses to ensure traceability across different software tools
• Identify, implement, and maintain the IT Asset Management tool (ITAM)
• Ensure all IT assets including cloud assets are identified and current in the ITAM tool
• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
• Ensure effective management of the CMDB and that the content contained is accurate
• Define and enhance scheme for identifying IT hardware and IT software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, and the CMDB
• Manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams
• Responsible for managing lifecycle of hardware and software models in the Digital Media Library (DML) right from their introduction to their retirement
• Generate and distribute various reports, including compliance reports on current assets and CIs and their status; also perform trend analyses
• Perform verification and audit of DML and CMDB content
• Verify software assets against license contracts
• Confirm hardware assets against actual inventory
• Initiate corrective actions and track them to resolution
• Ensure CIs relationships are accurate in the ITSM tool and Configuration Management Database (CMDB).
• Provide license management for applications and software.
• Audit assets, license usage and consumption to include On-Premises Application, PaaS, IaaS and SaaS tools and service components
• Own the full contract lifecycle for major software and cloud publishers (Microsoft, Adobe, Atlassian, Oracle, and similar) - from renewal forecasting and RFP support through negotiation, execution, and post-signature obligation tracking - and serve as the primary point of contact for publisher account teams and licensing resellers.
• Negotiate pricing, terms, and true-up/true-down provisions with software vendors and resellers to optimize spend and minimize renewal risk; partner with the Budget Manager on multi-year cost forecasting.
• Maintain a master contract repository capturing key dates, entitlements, renewal terms, and auto-renewal/termination notice windows, with proactive alerts to stakeholders ahead of expirations.
• Lead vendor license compliance audits end-to-end - coordinating data collection, entitlement reconciliation, and response strategy - to defend the organization's position and minimize true-up exposure.
• Review vendor proposals and contract redlines for licensing risk, including audit clauses, usage restrictions, and price-protection terms, in partnership with Legal and Procurement.
• Track vendor performance and SLA adherence on major software and cloud agreements and maintain a vendor scorecard for IT leadership review.
• Provide scheduled Reporting of IT Hardware and Software License Assets
• Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management
• Collect CI data and provide configuration status and CI status reports
• Provide Hardware End of Life (EOL) data to IT management for Hardware refresh projections.
• Take part in various projects, providing support to Director of Infrastructure
• Collaborate with all Enterprise IT offices to determine trends in asset performance
• Perform research on industry best practice and incorporate it with organizational practices

Telecom Billing and Expense Management:

• Own end-to-end telecom expense management (TEM) across mobile, wireline, and other carrier services, including invoice auditing, billing reconciliation, and validation of charges against contracted rates.
• Manage telecom carrier contracts and agreements (mobile carriers, wireline, SIP/PRI trunks, satellite, and similar), including renewal negotiation and rate optimization.
• Maintain a current inventory of telecom assets and services (mobile lines, devices, circuits, extensions) and reconcile it against active billing to eliminate unused or "zombie" lines.
• Audit monthly telecom invoices for billing errors, unauthorized charges, and contract compliance; dispute and recover erroneous charges with carriers.
• Allocate and charge back telecom costs to business units and cost centers, and provide monthly/quarterly telecom spend reporting to the Budget Manager and IT leadership.
• Coordinate with internal Finance offices on all telecom invoices with late or past-due payments, ensuring timely remittance to carriers and resolving root causes to minimize late fees and service disruption.
• Administer the mobile device lifecycle and plan assignments - adds, changes, and disconnects - in partnership with the Service Desk and end users.
• Identify and implement telecom cost optimization opportunities, such as plan right-sizing, line pooling, and carrier/service consolidation.
• Evaluate and maintain telecom expense management (TEM) tools/platforms, keeping data aligned with the ITAM tool and CMDB.
• Track telecom regulatory and tax charges (e.g., E911 fees, USF, franchise fees) to ensure accurate application on invoices.
• Serve as the primary liaison to telecom carriers and vendors for billing, service, and contract escalations.

• Bachelor's Degree or equivalent work experience
• Experience managing assets and CIs and their underlying processes
• Experience managing inventory with a similar size and scope

Preferred Qualifications:

• Strong knowledge of IT software and hardware as well as five or more years' experience working as an IT asset analyst
• Experience managing staff
• Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports
• Proven ability and experience in executing strategic asset management processes successfully
• Profound knowledge of licensing agreements involving software, including Microsoft M365, SQL, Adobe, and Atlassian.
• Strong vendor management and negotiation skills
• Demonstrated vendor negotiation experience with measurable cost savings on enterprise software or cloud agreements
• Strong knowledge of IT Service Management processes
• Strong ability to carry out assigned tasks independently with little supervision
• Excellent at performing multiple tasks at the same time without erring
• Excellent communication and interpersonal skills
• Possess IAITAM Certification, such as CHAMP, CSAM, and CITAM.
• Experience with Telecom Expense Management (TEM) platforms and mobile/wireline invoice auditing practices.
• Working knowledge of telecom billing structures, carrier contracts, and regulatory/tax charges.

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.