Housekeeping Supervisor

Housekeeping Supervisor

Q Casino + Resort

1 Positions

ID: 411649

Posted On 10/01/2026

Job Overview

Q CASINO + RESORT

HOUSEKEEPING SUPERVISOR

BASIC FUNCTION

The Housekeeping Supervisor is responsible for supervising the daily housekeeping operations for assigned areas within Q Casino + Resort. This position ensures guest rooms, public areas, and back-of-house spaces are cleaned and maintained in accordance with brand standards and company expectations. The Housekeeping Supervisor conducts room inspections, assigns and monitors work, trains and coaches team members, and assists Housekeeping staff as needed to ensure a clean, safe, and welcoming environment for guests.

ORGANIZATIONAL RELATIONSHIPS

• Reports to:

• Housekeeping Manager

• Supervises:

• Housekeepers (Hotel and Operations)

• Laundry Attendants

• Dotted Line: Public Area Cleaners

SPECIFIC DUTIES AND RESPONSIBILITIES

• Open, supervise, and close the Housekeeping Department as assigned.

• Supervise Housekeeping and Laundry team members, providing direction, guidance, and support throughout each shift.

• Assign daily work, room boards, and special projects to ensure efficient department operations.

• Inspect guest rooms, public areas, and laundry operations to ensure cleanliness, presentation, and compliance with brand standards.

• Monitor employee performance and provide coaching, training, and corrective action as needed.

• Assist Housekeepers and Laundry Attendants as necessary to ensure guest needs and operational demands are met.

• Coordinate staffing schedules and daily assignments to maintain adequate coverage and productivity.

• Conduct interviews, participate in hiring decisions, and train new team members on departmental procedures and brand standards.

• Maintain knowledge of all Housekeeping and Laundry functions and serve as a resource for team members.

• Monitor inventory levels and compile monthly inventories of linens, guest supplies, cleaning products, and other departmental materials.

• Order housekeeping, laundry, and guest room supplies as needed while maintaining budget expectations.

• Assist the Management team with departmental budgeting, expense control, and operational planning.

• Utilize the Housekeeping system and other hotel management software to monitor room status, assign work, and support daily operations.

• Ensure team members are in compliance with brand and company uniform standards, grooming expectations, and safety requirements.

• Respond to guest concerns and service requests in a professional and timely manner to ensure guest satisfaction.

• Foster a positive work environment focused on teamwork, accountability, guest service, and continuous improvement.

• Perform other duties and responsibilities as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• Associate degree in Business, Hospitality Management, Hotel Management, or a related field preferred; equivalent experience will be considered.

• Minimum of one (1) year of housekeeping experience in a hotel, hospitality, or lodging environment required.

• Previous supervisory, lead, or management experience preferred.

• Experience training, coaching, and directing team members preferred.

• Knowledge of hotel housekeeping operations, cleaning procedures, and brand standards preferred.

• Experience with hotel property management or housekeeping systems.

• Strong customer service, communication, and organizational skills required.

• Ability to work flexible schedules, including weekends, holidays, and evenings as needed.

STANDARDS OF PERFORMANCE

• Effective oral communication skills with guests, team members, and management.

• Effective written communication skills for reports, documentation, and correspondence.

• Strong customer service skills with a commitment to guest satisfaction.

• Ability to lead, motivate, and develop team members.

• Strong organizational, time management, and problem-solving skills.

• Ability to maintain quality and cleanliness standards in a fast-paced environment.

• Completion of all required brand, company, and safety certifications and training programs.

• Proficiency with hotel management and housekeeping systems

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to lift, carry, push, and pull up to 100 pounds with or without reasonable accommodation.

• Ability to stand and walk for extended periods of time.

• Ability to bend, stoop, kneel, reach, climb, and perform repetitive motions throughout the workday.

• Ability to inspect guest rooms, public areas, and laundry facilities while maintaining quality standards.

• Ability to respond to operational needs in a fast-paced environment

WORKING ENVIRONMENT AND CONDITIONS

• Work is performed in guest rooms, public areas, back-of-house locations, and laundry facilities

• Exposure to cleaning chemicals, detergents, and other housekeeping-related products.

• Exposure to varying noise levels, including moderate to high noise in laundry and housekeeping work areas.

• Frequent walking between guest rooms, floors, and hotel areas.

• May be required to work weekends, holidays, and varying shifts based on business needs.

Primary Contact

1773354678169

Kelly Bohannan

Human Resources Assistant, Human Resources

Phone

Phone

Phone

Fax

View email address on click.appcast.io

Email

True

True

True

Job Details

Categories

Casino

Customer Service

Education

Environmental/Quality Assurance/Safety

Hotel/Hospitality/Tourism

Housekeeping/Janitorial

Management/Executive

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$24.00 - $24.00 Hourly

Company ID

1202

Job REQ #

411649

# Positions

1

Start Date

20261001

End Date

20261121

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Q Casino + Resort

About the Company

Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!