Certified Medical Office Assistant

Medical Office AssistantEHS Overview: Episcopal Health Services Inc. (EHS) is a health system located on the Rockaway Peninsula in Queens, New York. EHS provides inpatient, outpatient, and emergency care to the diverse populations of the Rockaways, Five Towns, South Nassau, and beyond. The system offers comprehensive preventive, diagnostic, and rehabilitative services to people of all faiths. St. John's Episcopal Hospital is accredited by The Joint Commission's Health Facilities Accreditation Program and is approved by the New York State Department of Health. The hospital is a recipient of the Gold-Plus Get with the Guidelines®-Stroke Quality Achievement Award and the Gold-Plus Get with the Guidelines®-Heart Failure Quality Achievement Award from the American Heart Association. Additionally, St. John's is proud to be redesignated as a Baby-Friendly® Hospital by Baby-Friendly USA – the accrediting body and national authority for the Baby-Friendly Hospital Initiative (BFHI) in the United States. Come Grow With Us! Type: Full-Time 75 Hours Bi-Weekly Shift: Days Hours: Varies Salary: $30.52 - $34.61Job Summary: The MOA/CMOA provides comprehensive administrative, clinical, and patient support services to ensure the efficient operation of the ambulatory care clinic and the delivery of safe, high-quality, person-centered care. Working collaboratively with physicians, nurses, and interdisciplinary team members, this position supports patient access and clinic flow by registering patients, scheduling appointments, coordinating referrals and discharge activities, verifying insurance coverage and authorizations, collecting patient payments, and maintaining accurate clinical documentation. The MOA/CMOA assists with direct patient care activities by obtaining and documenting routine patient measurements, preparing examination rooms, performing assigned technical procedures within the scope of training, escorting, and assisting patients throughout the clinic, and maintaining clinical supplies, equipment, and a clean, safe environment. Additional responsibilities include transporting patients, specimens. records, and other materials, maintaining Medicaid transportation reimbursement documentation, supporting billing processes, and ensuring compliance with organizational policies, patient safety standards, confidentiality requirements, and regulatory guidelines. The MOA/CMOA demonstrates professionalism, excellent customer service, sound judgment, effective communication, and a commitment to continuous quality improvement while promoting a compassionate, respectful, and person-centered care experience for patients, families, and members of the healthcare team.Core/Operational Responsibilities: Demonstrates professional, quality-focused, and person-centered conduct. Demonstrates the EHS ICARE Values of Innovation, Compassion, Accountability, Respect, and Empathy in interactions with patients and team members. Exercise sound judgment in operational and patient-care decisions, incorporates stakeholder feedback, follows hospital-wide patient safety standards, and applies Process Improvement principles to develop actionable safety solutions. Provides compassionate, collaborative, quality, person-centered care that preserves dignity, autonomy, safety, confidentiality, self-esteem, fundamental rights, and involvement in care. Adapts positively to change, demonstrates willingness to learn, maintains reliable attendance and punctuality, and works scheduled hours. Communicates clearly in writing and orally, listens actively, maintains a professional and respectful demeanor, follows dress-code expectations, and sustains a positive attitude. Completes work efficiently, accurately, and timely in accordance with current policies and standards; builds trusting, collaborative relationships; and uses required software, systems, and tools proficiently. Supports patient registration and prepares information for newly registered patients. Assembles and maintains information packets for newly registered patients. Registers patients, updates patient information, performs financial screening, explains pertinent patient information, corrects databases as needed, and obtains appropriate signatures and consents for documents related to care, services, and patient rights. Schedules patients and verifies appointments. Coordinates discharge, referrals, insurance authorization, patient instruction, and billing vouchers. Coordinates the patient-discharge process and follow-through with referrals. Verifies insurance coverage and obtains insurance utilization authorizations. Provides patient instruction related to discharge and referrals. Prepares patient vouchers for billing. Maintains Medicaid transportation reimbursement documentation. Maintain receipts, eligibility documentation, and payment justification required for the Medicaid transportation reimbursement program. Collects and reconciles patient payments and vouchers. Explains service charges, answers related questions and performs cashiering duties. Prepares daily transactions, balances cash accounts, forwards daily cash collections to the hospital's main cashier office and corresponds with the cashier as needed. Batches and logs vouchers for keypunch processing. Maintains clinical records and documents testing and patient measurements. Legibly logs test information, including the test performed, clinic number, date, and patient name. Records blood pressure, height, weight, and other measurements. Files laboratory slips and reports in patient charts. Provides direct patient assistance and escorts patients through the clinic. Ensures patients have checked in with the receptionist and calls and escorts patients to examination rooms. Assists patients into and out of chairs and wheelchairs, onto and off examination tables, with undressing and positioning for examinations, and assists blind patients to and from clinics. Performs assigned technical skills for specialized clinics. Assists with suture removal and application of surgical dressings in Surgery. Obtains oral, rectal, axillary, and lymphatic temperatures; pulse and respiration; electrocardiograms; height, weight, and girth; blood pressure; and specimens as directed. Maintains, prepares, and replenishes clinical supplied and equipment. Pre-sterilizes equipment by preparing and hand-delivering it to the Sterile Processing Department. Inspects and troubleshoots sterilized equipment and informs the nurse in charge of problems. Sets up and dismantles equipment for each clinic, inventories and restocks supplies, replaces cups in patient waiting areas, obtains supplies and equipment for patient-care services, and restocks bathroom supplies as needed. Transports patients, specimens, charts, mail, and other materials as directed. Transports patients and specimens to and from clinics. Delivers specimens to the laboratory and patient charts to the records room. Obtains and exchanges office mail and performs errands as directed.Qualifications: High School diploma or equivalent required. Completion of a Medical Assistant program required. One year of experience in a medical office, ambulatory clinic, physician practice, hospital, or other healthcare setting preferred. Medical Office Assistant certification preferred.