Customer Service Associate

Customer Service Associate

This is a full-time position, Monday-Friday, 8:00am-4:30pm, in office. Pay Rate: $16.50-$20.00

Position Summary

The Customer Service Associate is responsible for providing exceptional service and support to customers by addressing inquiries, resolving concerns, and ensuring a positive customer experience. This role serves as a primary point of contact for customers, maintaining professionalism, accuracy, and efficiency while handling requests, processing transactions, and communicating information about products, services, and company policies. The Customer Service Associate collaborates with team members to meet organizational goals and promote customer satisfaction and retention.

Key Responsibilities

• Respond to customer inquiries promptly via phone, email, live chat, or in person.
• Receives, codes, and processes new customer orders, edits orders received for price and nomenclature and expedites delivery per customer request.
• Maintains customer records by updating account information.
• Prepare product or service reports by collecting and analyzing customer information.
• Contributes to team effort by working together in a collaborative effort.
• Serves as a liaison with manufacturing and shipping personnel on orders.
• Maintains files on orders and order documentation.
• Resolve customer complaints or concerns efficiently and professionally.
• Follow up with customers to ensure their needs are fully met.
• Maintain knowledge of company products, services, and updates.

Knowledge and Skill Requirements

• 12 years of customer service, retail, call center, or administrative experience required.
• Experience using customer service software.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Friendly, empathetic, and patient approach with customers.
• Ability to work independently and in a team environment.
• Basic computer skills, including proficiency with Microsoft Office.
• Ability to handle a fast-paced environment and manage time effectively.

Blind Industries and Services of Maryland is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.