Senior Technical Writer

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good. RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter. POSITION OVERVIEW This role leads the development of all technical and end-user documentation for an enterprise-scale AI governance and cybersecurity implementation spanning the USPTO's hybrid cloud environment (AWS GovCloud, Azure Government, and M365). The Senior Technical Writer translates complex security and AI governance concepts—including Wiz Federal DSPM configurations, GitLab CI/CD pipeline workflows, and ServiceNow remediation processes—into clear, accurate materials for both technical and non-technical audiences, including agency leadership. CORE RESPONSIBILITIES Own the compliance reporting and dashboard package as a living product throughout the contract, maintaining accuracy across three reporting tiers: operational, compliance, and executive Lead the creation and maintenance of all program deliverables requiring written documentation, including the Project Initiation Package, Enterprise Architecture and Deployment Plan, Discovery and Classification Configuration guide, AI Governance Enforcement Configuration, Reporting and Dashboard Package, and Final Implementation and Closeout Report Produce administrator guides and runbooks for the Wiz Federal DSPM platform, including scanner connector configuration, policy tuning procedures, and Wiz Security Graph navigation for security operations staff Document GitLab CI/CD pipeline gates and enforcement playbooks, translating DevSecOps workflow controls—including Wiz Code and Snyk Agent Scan integration points—into clear procedural guides for development teams Author end-user documentation and training materials for ServiceNow SMP remediation workflows, enabling USPTO staff to independently process, elevate, and close security findings from the DSPM platform Document UGAP API service broker governance procedures, including sanctioned AI routing rules, approved use-case onboarding steps, and exception-handling workflows Gather, analyze, and translate technical information from engineers, security architects, and SMEs into clear, readable documents for technical and non-technical audiences across AWS CloudWatch dashboards, AWS S3 reporting outputs, and XSIAM/QRadar telemetry summaries Support knowledge transfer so that USPTO government personnel can independently perform routine DSPM policy tuning, report customization, Okta ICAM lifecycle administration, and day-to-day platform administration without contractor support Coordinate with the Project Manager and Agile Team Leads to track deliverable timelines across all three Agile teams; ensure documentation is updated at each sprint boundary and re-baselined with the COR monthly MINIMUM QUALIFICATIONS Bachelor's degree and 10 years of relevant experience, or Master's degree and 8 years of relevant experience in technical writing, communications, or a related technical field Demonstrated experience producing technical documentation for complex federal IT programs, including user guides, administrator guides, SOPs, and training materials tied to security or cloud platforms Experience writing for audiences ranging from agency IT staff to CIO-level executives, with the ability to adapt depth, terminology, and format per audience Strong command of grammar, style, and technical English; ability to distill highly complex data security, AI governance, and multi-cloud concepts into plain language Experience with document management tools and version control (e.g., M365 SharePoint, Confluence, GitLab) appropriate to a GitLab-based software factory environment Familiarity with federal IT compliance frameworks including FISMA, NIST SP 800-series, FedRAMP, and the deliverable structure of firm-fixed-price federal task orders Working technical familiarity with the program tool stack sufficient to document it accurately and independently: the DSPM platform console and security-graph navigation, CASB policy administration concepts, GitLab (merge requests, pipelines, and docs-as-code workflows), ServiceNow ITSM, Okta SSO/MFA administration concepts, and AWS CloudWatch dashboards and S3-based reporting in a GovCloud context Proficiency with structured and docs-as-code authoring toolchains: Markdown or AsciiDoc maintained in Git version control, diagramming tools (Visio, draw.io, or Lucidchart) for architecture and workflow figures, and screenshot capture/annotation workflows for administrator guides and runbooks PREFERRED QUALIFICATIONS Prior work on cybersecurity, DSPM, or AI governance programs for federal civilian agencies; familiarity with Wiz, Netskope, or similar FedRAMP-authorized security platforms Experience documenting CI/CD pipelines, DevSecOps workflows, or container-based environments (e.g., Kubernetes) in government programs Familiarity with Agile documentation practices—updating runbooks and guides within two-week sprints and aligning deliverables to sprint review checkpoints Experience documenting ServiceNow workflows, AWS CloudWatch dashboards, or SIEM reporting outputs (XSIAM, QRadar) Society for Technical Communication (STC) membership or equivalent professional credential Experience documenting REST APIs and integration patterns (OpenAPI/Swagger) and applying Section 508 accessibility standards to federal documentation deliverables The salary or salary range for this role reflects an estimated range informed by multiple compensation factors. Final offers may vary based on considerations such as relevant experience, education and training, critical skillsets, and overall business needs. Pay range $100,000 - $120,000 USD EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords. RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law. If you need an accommodation at any point in our process, send an email to View email address on click.appcast.io, we'll be happy to help. VETERAN SUPPORT & ACCESSIBILITY As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles. RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr