Regional Manager

Overview Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for clients in planned‑unit developments, condos, mixed‑use, commercial, new project developments, large‑scale onsite communities, and master‑planned community associations. Position Summary The Regional Manager is responsible for overseeing the portfolio of communities managed. Regional Managers operate as business unit leaders for their teams and manage the book of business assigned to each. They maintain client satisfaction and account retention while building and managing teams effectively. Why Join Keystone? Keystone is dedicated to empowering team members to improve people’s lives beyond expectations. We foster a culture of open feedback, continuous growth, and reward those who exceed expectations. Keystone is officially certified as a Great Place to Work. What We Offer Competitive Salary Hybrid and Flexible working arrangements Work‑Life Balance Opportunities for Career Growth Training and Mentorship from Successful Leaders in the HOA Industry Support for Continued Education Cell Phone Stipend Mileage Reimbursement Medical (HMO and PPO), Dental, and Vision Flexible Spending Account Pet Savings Pre‑Paid Legal Employer Paid Basic Life/AD&D Insurance Voluntary Life and Short‑Term Disability Insurance Free Employee Assistance Program 401(k) Retirement Plan with Company Match Financial and Health/Wellness Education Bereavement and Mandated Leave of Absence Applicable Paid Time Off (PTO) 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays) Essential Duties & Responsibilities Partner with association Board of Directors and internal departments to introduce and integrate new programs, services, and initiatives. Act as liaison to ensure quality service is delivered and Board expectations are met. Establish and maintain positive relationships with homeowners, Board of Directors, and internal departments to deliver high‑level customer service and achieve company and property goals. Plan departmental goals and direct Team Members to achieve results. Provide guidance and direction for overall departmental success. Oversee and manage the P&L and prepare budget for the assigned team. Resolve issues escalated to the Regional Manager level through to resolution. Collaborate with other Regional Managers to address client issues and concerns. Develop and manage the account allocations report. Handle all aspects of staff management, including accountability, reallocations due to terminations, resignations, and requested leaves. Participate in the hiring process, interview potential Team Members, and select those that best meet staffing needs. Follow all Human Resources policies and ensure staff receive required training or attend mandatory meetings. Ensure the team performs to expectations by coaching, developing, training, actively managing performance, and conducting performance evaluations. Ensure Team Members have current knowledge of services, facilities, properties, events, and other information required for excellent customer service. Keep staff informed about policies and procedures. Make merit decisions within budget or established guidelines; determine promotions or reclassifications within company policy. Approve leave and time away from work within company policy. Enter schedules and monitor timecards for accuracy. Maintain knowledge and understanding of contracts between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are met and monitor vendor contracts regularly. Act as the primary liaison with homeowners. Provide information and resources needed to deliver excellent customer service. Conduct on‑site inspections as required contractually. Identify deficiencies and provide recommendations and action plans to improve the property. Process and manage violations and work orders regularly. Oversee assigned projects, ensuring property maintenance/improvement and related issues are completed in a timely manner. Communicate updates to the Board and residents as required. Prepare Request for Proposal for bid solicitation and provide bid comparison analysis. Update association communications and ensure current information is displayed on bulletin boards and the website. Prepare and proofread association newsletters and other communications with owners and residents as required. Prepare, maintain, and submit a wide range of reports, contract lists, presentations, documents, and manuals. Maintain accurate records, files, and communications pertinent to each association and Keystone Pacific. Manage special projects as assigned. Assist with training and development of less experienced staff. Increase team member satisfaction and foster a healthy, positive work environment. Lead change management activities to support organization development and new technology initiatives. Support sales and growth goals for the region through lead development and delivery of sales presentations to potential clients. Practice and adhere to Keystone’s Core Values, Mission, and Vision. Perform any additional job duties as required by the supervisor. Qualification Requirements Must possess a valid Driver’s License and maintain a clean DMV record. Must have reliable transportation and ability to drive to and from communities. Ability to perform all essential duties with minimal supervision, handling assignments with the highest level of discretion, judgment, and independence. Solid knowledge of community association management. Must possess or pursue a Certified Manager of Community Associations (CMCA) designation and a Professional Community Association Manager (PCAM) designation. Ability to lead others by mentoring and providing training. Excellent organizational and time‑management skills. Capable of managing competing priorities under pressure in a fast‑paced environment. Must have excellent customer service skills to provide a high level of customer satisfaction. Must perform basic math skills and prepare budgets and understand financial reports. Must be proficient with computers and utilize MS Office (Excel, Word, PowerPoint, Outlook), Caliber, and company applications. Use logic and reasoning to identify strengths, weaknesses, and alternative solutions. Requires strong attention to detail and problem‑solving under busy conditions. Maintain a clean appearance and professional demeanor. Verifiable references. Able to pass a background check. Education & Experience High School Diploma or GED required. Bachelor’s degree in Business preferred. A minimum of two years required as a Director of Community Management or similar role in the HOA industry. Must maintain an active Certified Manager of Community Association (CACM) designation and be in the process of maintaining a Professional Community Association Manager (PCAM) designation. Work Environment The work environment is a typical office setting with low‑level noise exposure. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Ability to drive to communities. Ability to sit, stand, and operate business equipment. Salary $120,000 - $150,000 Annually Equal‑Opportunity Employer Keystone Pacific Property Management, LLC is an equal‑opportunity employer. All applicants will be subject to a Background and DMV Check. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. Please contact View email address on click.appcast.io for assistance with application accommodations. #J-18808-Ljbffr Pilot Property Management, Inc.