Convention Services Manager

Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.Experience2 or more years of hotel catering and rooms experience in the hospitality industryProven track record of a consistent ability to provide quality servicePrevious leadership experience preferredSkills and KnowledgeStrong verbal and written English communication skillsKnowledge of the Hotel, Westmont and brand policies and proceduresKnowledge of the catering, food & beverage with banquet knowledgeSkills needed to manage the people and variables encountered in the development and implementation of major functionsComputer literate in MS Word, Excel, and PowerPointComputer literate with Delphi preferred or other system used in hotelStrong communication skills (verbal, listening, writing)Strong problem-solving skillsStrong customer and associate relations skillsStrong presentation and platform skillsStrong organizational skillsStrong “closing skills”Strong ‘persuasion” skillsAbility to use standard software applications and hotel systemEffective decision-making skillsEffective influence skills #J-18808-Ljbffr