Facility Monitor (Part-Time)

Job Title

Monitor Activities and Provide Customer Service

Job Description

General Nature of Work: The purpose of this classification is to monitor activities and provide customer service to the patrons of the Parks and Recreation Department which can include the Ben Robertson Center and the Recreation Center.

Job Responsibilities: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Performs customer service functions in person and by telephone; provides information or assistance regarding Center services, activities, forms, procedures, fees, or other issues; responds to routine questions and complaints; researches problems and initiates problem resolution; refers complaints/problems to appropriate personnel.
• Processes participant registrations; reviews registration forms for accuracy/completeness; enters information into online database; collects and records fees; maintains related documentation.
• Schedules facility rentals; receives and reviews facility rental requests and agreements; enters information into facility calendar; collects and records fees; maintains related documentation.
• Maintains facilities; prepares facilities according to daily schedule; cleans rooms and facilities; moves, sets up, and tears down tables, chairs, etc.; performs routine cleaning of facilities.
• Opens/closes facility; unlocks and locks doors; turns lights on/off; disarms/sets alarm; empties trash; sweeps floors, etc.
• Ensures compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
• Communicates with supervisor, City employees, the public, or other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
• Prepares or completes various forms, reports, accident reports, rental check lists, or other documents.
• Receives various forms, reports, registration forms, weekly building/room schedule, facility rental agreements, policies, procedures, catalogs, manuals, rules or other documentation; reviews, completes, processes, forwards or retains as appropriate.
• Operates a personal computer, general office equipment, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
• Performs other related duties as required.

Knowledge, Skills and Abilities:

• Data Utilization: Requires the ability to compile, assemble, copy, record and/or transcribe data according to a prescribed schema or plan. Includes judging whether readily observable functional, structural or compositional characteristics are similar to or divergent from prescribed standards, procedures or routines.
• Human Interaction: Requires the ability to exchange information for the purpose of clarifying details within well-established policies, procedures and standards.
• Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal Aptitude: Requires the ability to utilize a wide variety of reference data and information.
• Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.
• Functional Reasoning: Requires the ability to carry out detailed but routine written or oral instructions. Involves routine work according to clearly prescribed standard practices, with some latitude for independent judgment.
• Situational Reasoning: Requires the ability to exercise judgment in situations characterized by repetitive or short cycle operations covered by well established procedures or sequences.

Requirements:

• Minimum Qualifications: High school diploma or GED is preferred; supplemented by some experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a Georgia driver's license.
• ADA Requirements: Individuals applying for the posted position must be able to perform the essential functions of the position with or without a reasonable accommodation.
• Physical Requirements: Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
• Sensory Requirements: Tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Most tasks require the ability to communicate orally.
• Work Environment: Essential functions are regularly performed without exposure to adverse environmental conditions.

Benefits: This is a part-time position, and is not benefits eligible.