Senior MSP Technician

Job Description

Job Description

Position Summary

Velecor is seeking an experienced Senior MSP Engineer to join our Managed Services team. This position serves as a senior technical resource responsible for advanced troubleshooting, project implementation, client support, and technology consulting. The ideal candidate has strong experience supporting Microsoft-based environments, cloud services, networking, cybersecurity, and business technology solutions.

This role works closely with clients and internal teams to ensure stable, secure, and efficient IT operations while contributing to project delivery and ongoing service improvements.

Key Responsibilities

Advanced Technical Support

• Serve as a Tier 3 escalation resource for complex technical issues.
• Troubleshoot and resolve advanced server, workstation, networking, and cloud-related incidents.
• Perform root cause analysis and implement corrective actions.
• Support and mentor junior technicians and engineers.
• Participate in on-call escalation rotations as needed.

Client Support & Consulting

• Develop strong relationships with assigned clients.
• Provide technical recommendations that align with client business goals.
• Assist with technology reviews and planning discussions.
• Identify opportunities to improve security, reliability, and performance.

Microsoft Cloud & Infrastructure Administration

Support and maintain :

• Microsoft 365
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Azure
• Windows Server
• Active Directory
• Exchange Online
• SharePoint Online
• Hyper-V and VMware environments
• Assist with cloud migrations, server upgrades, and infrastructure improvements.

Networking & Security

Configure and support:

• Firewalls
• VPNs
• Wireless Networks
• VLANs and Switching
• Implement and support:
  • Multi-Factor Authentication
  • Endpoint Security Solutions
  • Email Security
  • Backup and Disaster Recovery Platforms
  • Security Best Practices

Project Implementation

• Lead small to mid-sized infrastructure and cloud projects.
• Participate in larger client projects alongside senior engineering staff.
• Create project documentation and implementation plans.
• Coordinate with vendors and third-party providers when necessary.

Documentation & Process Improvement

• Maintain accurate technical documentation.
• Update knowledge base articles and procedures.
• Follow Velecor standards and best practices.
• Assist in developing automation and process improvements.

Required Qualifications

Experience

• 5+ years of IT experience.
• 2+ years in a Managed Service Provider (MSP) environment preferred.
• Experience supporting multiple client environments.
• Proven troubleshooting and project implementation experience.

Technical Skills

Strong working knowledge of:

• Microsoft 365 Administration
• Windows Server
• Active Directory
• Microsoft Entra ID
• Microsoft Intune
• Microsoft Azure Fundamentals
• DNS, DHCP, TCP/IP
• VMware and/or Hyper-V
• Firewalls and VPN Technologies
• Backup and Disaster Recovery Solutions
• Endpoint Security Platforms
• PowerShell fundamentals

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified Administrator
• CompTIA Network+
• CompTIA Security+
• ITIL Foundation

Professional Attributes

• Excellent customer service and communication skills.
• Strong troubleshooting and analytical abilities.
• Ability to manage multiple priorities effectively.
• Self-motivated with strong attention to detail.
• Team-oriented and collaborative.
• Passion for technology and continuous learning.

What Success Looks Like

• High client satisfaction scores.
• Timely resolution of escalated technical issues.
• Successful project delivery.
• Accurate and complete documentation.
• Strong collaboration with team members.
• Continuous improvement of client environments and security posture.

\nCompany Description

Velecor Services was founded in 2008 with a big idea — to bring the “Enterprise IT Solution Experience” to businesses in the Greater Cincinnati area. Collectively, our team has over a century of experience in developing and implementing IT solutions. We have grown steadily over the last five years while maintaining a high customer satisfaction and employee retention rate.

Company Description

Velecor Services was founded in 2008 with a big idea — to bring the “Enterprise IT Solution Experience” to businesses in the Greater Cincinnati area. Collectively, our team has over a century of experience in developing and implementing IT solutions. We have grown steadily over the last five years while maintaining a high customer satisfaction and employee retention rate.