Field Service Technician

JOB TITLE: Field Service Technician DEPARTMENT: ValidFill/Service REPORTS TO: Service & Support Manager FLSA STATUS: Non-Exempt/Hourly JOB SUMMARY The Service Technician will work closely with the Service & Support Manager to conduct inspections, repairs, and periodic preventive maintenance on ValidFill-enabled machines, including Check n Charge units, Legacy Soda Dispensers, Freestyle Dispensers, Coffee Dispensers, and Kiosks. Additionally, the Service Technician will assist with new installations as needed. This role requires diagnosing equipment issues and leveraging technical expertise to determine the best course of action, whether repairing or replacing faulty components. Returned equipment, such as Black Boxes and Check n Charge units, will be serviced and repaired as part of this role. The Service Technician operates independently, maintaining frequent contact with customers. The role demands a commitment to maintaining strong customer relationships through on-time service, professional representation, clear communication, and meticulous, accurate documentation. Ensuring that all service tasks are completed correctly and efficiently the first time is imperative. CORE RESPONSIBILITIES Territory Management: Complete all service work within the assigned territory in accordance with customer and company requirements. Service Coordination: Generate service tickets, prioritize tasks, and schedule service visits to meet customer service windows. On-Site Service: Travel to customer locations to evaluate situations and perform necessary repairs or maintenance. Preventive Maintenance: Conduct thorough inspections, perform preventive maintenance, and service equipment to ensure operational efficiency and extend equipment lifespan. Documentation: Complete service tickets and associated paperwork accurately after each service call. Inventory Management: Maintain parts inventory on the service truck and ensure it is stocked and organized. Networking: Maintain and replace networking equipment, including routers, switches, and cabling. Service Quality: Deliver consistent, high-quality service throughout the assigned territory. Communication: Provide clear, timely, and accurate information documenting the service provided and the results. Customer Relations: Establish and nurture positive relationships with customer contacts during service calls, ensuring strong customer loyalty through professional and reliable service. GENERAL CONDUCT Maintains respectful working relationships with Customers and other ValidFill Teammates to promote teamwork and a positive work environment. Committed to Continual Improvement to raise personal performance above the standard and to develop new methods to eliminate waste, improve productivity, and reduce customer complaints. Maintains excellent attendance as defined in the Company’s Attendance Policy. Support, enforces, and complies with all company policies and procedures, including safety and quality. Actively participates in meetings and discussions by providing suggestions for improvement, problem solving, and offering feedback. Performs duties in a manner that encourages teamwork and sets a positive example. Performs other duties as assigned by management. QUALIFICATIONS 18 Years or older Minimum High School education or equivalent Pass the drug test and background check Minimum 1 year of service experience in a similar or related field Must be eligible to work in the US or Canada as applicable Valid driver’s license (of the required class for the jurisdiction) with a clean driving record Must be able to lift 50 lbs. without assistance Reasonable level of computer literacy Basic networking troubleshooting knowledge Detail oriented, organized, and capable of working efficiently with minimal or no guidance Impeccable communication skills and the ability to communicate with a wide variety of people and backgrounds Good organizational skills Able to communicate clearly verbally and in writing Must be able to work flexible shifts, including weekends/holidays Excellent people’s skills and teaching skills are highly desired. Technical knowledge of computers, electronics, RFID devices, software, and light mechanical repair is preferred. Must be an effective problem-solver and good communicator to relay testing and troubleshooting information to management Be a self-starter who is open and straightforward and who fosters and reinforces collaborative relationships and is eager to identify and facilitate improvements and positive changes Be able to plan systematically and practically and use logical and sound judgment in decision-making HELPFUL EXPERIENCE Have or have the ability to obtain a CompTIA A+ certification within 6 months of employment Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.) Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.) Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.) Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.) PHYSICAL REQUIREMENTS Prolonged periods of standing or sitting Frequent lifting up to 50 pounds May require lifting, carrying, pulling, and/or moving between 20 and 50 pounds repeatedly over workday. Frequent pulling, pushing, and lifting Required kneeling, squatting, crouching, crawling, and bending when making repairs, often in low places. Moderate walking with tools and parts Moderate / Heavy traveling required. #J-18808-Ljbffr