Dedicated Fleet Manager

Drive the Dedicated Difference at CRST! The Transportation Solution is looking for a Dedicated Fleet Manager to take ownership of day-to‑day operations for assigned customer accounts out of our Anaheim, CA location. This role is built for a transportation professional who knows how to lead drivers, manage account performance, and keep service running smoothly — every shift, every load, every day. If you’re someone who thrives on accountability, builds real relationships with customers, and leads teams through both the routine and the unexpected, this one’s for you. How You’ll Work Location: Onsite in Anaheim, CA (1201 E Cerritos Ave Unit 121, Anaheim CA) Job Schedule: Monday - Friday (5:00 am - 3:00 pm) Compensation: $70,000 - $80,000; full starting salary range (Pay Bi‑Weekly). Final amount dependent on prior relevant experience, knowledge, and location. Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company‑paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus voluntary benefits and employee discounts. About the Role The Dedicated Fleet Manager is accountable for the day‑to‑day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision‑making that supports service, utilization, and profitability goals. What You’ll Do Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on‑time delivery of customer freight. Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations. Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction. Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals. Promote a safety‑first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards. Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets. Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization. Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction. Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction. Travel may be required; the amount of travel will vary by role. Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs. What Great Looks Like Driver trust: Your drivers know you’re in their corner and show up ready to perform. Customer confidence: Your accounts feel well‑managed and well‑served. Financial discipline: Your account stays on target because you manage costs with the same care you manage service. Safety culture: Your fleet runs clean, compliant, and safe — every day. Operational stability: When things get complicated, you’re the steady hand that keeps things moving. What You Bring Education: High school diploma or equivalent. Physical Requirements: Work performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. Experience: Proven experience in transportation or fleet operations with accountability for service and financial results. Customer Management: Demonstrated success building and maintaining customer relationships. Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions. Leadership: Strong communication, decision‑making, and organizational skills to influence outcomes across teams. Preferred Qualifications Education: A four‑year degree or applicable work experience with demonstrated success. Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes. Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability. Technology: Familiarity with transportation management systems and data reporting tools. Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs. Equal Opportunity Employer CRST The Transportation Solution, Inc. is an equal‑opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws. #J-18808-Ljbffr CRST The Transportation Solution, Inc.