IN OFFICE Customer Service Representative & Administrative Assistant

Job Title: IN OFFICE-Customer Service Representative & Administrative AssistantJob DescriptionAre you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people’s lives?Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes?If so, you’re in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today!Why You Should Join Our TeamWe Invest in You – We offer robust training to help you grow your skills and provide resources to support your success.We Collaborate with You – You’ll work closely with our team and service technicians to ensure that customers receive the best possible service.We Share Our Success with You – We’ve figured out the formula for delivering an exceptional customer and team experience and want you to be part of it.Your ResponsibilitiesAs a Customer Service Representative & Administrative Assistant, you are a key member of our team, shaping the customer experience while supporting our administrative operations.Customer Service ResponsibilitiesAnswer customer calls and schedule jobs according to their needs.Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules.Follow up with customers to address unsold work and ensure all concerns are resolved.Administrative ResponsibilitiesPerform data entry and maintain accurate records of customer interactions, schedules, and job status.Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary.Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs.Help maintain office organization and supplies.Take supplies to Service Professional’s in field as necessary.How We Measure SuccessCustomer Satisfaction – Deliver an outstanding customer experience by communicating effectively and building trust.Operational Efficiency – Prompt and detailed scheduling of calls, ensuring smooth team operations.Administrative Accuracy – Maintain organized and accurate records to support business needs.What Makes You a Good FitYou enjoy working in a positive, collaborative environment.You are detail-oriented and professional in all aspects of your work.You are comfortable using technology and data entry tools.You have strong communication skills and excel at building relationships.You are adaptable, eager to learn, and open to feedback.Job Requirements2+ years of administrative or customer service experience is preferredStrong written and verbal communication skillsAbility to multitask and prioritize in a fast-paced environmentValid driver’s license & reliable transportation to office in ConcordPay and BenefitsStarting pay: $14-$18 per hour, depending on experienceBenefits, including Medical, Dental, Vision, Paid Time OffIf you’re ready to take the next step in your career and join a team where you’re valued and can grow, APPLY TODAY! #J-18808-Ljbffr Hunter Super Techs - TurnPoint