Senior Manager, QA Compliance

What You'll Love About Us:

Competitive base compensation


Bonus program


Paid Time Off


401k with Company Match


Medical, Dental, Vision, and Commuter Benefits


Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts

Complimentary Scentbird Membership


A fun, creative and energetic work environment

About Scentbird:

Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.

About the Brands:

• Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
• Deck of Scarlet: Deck of Scarlet was created to break the boredom and shake up clean beauty. The line of bold cosmetics features vivid colors, innovative textures, and unprecedented finishes that bring the fun and creativity back to clean beauty.
• Confessions Of A Rebel: We're not afraid to provoke. Our fragrances are made to excite and inspire: some are subversive, others are straightforward, all are compelling in their own right. He, she, they, YOU - our confessions are not caged in by gender.
• Goodhabit: Built for the digitally native generation, Goodhabit is pioneering the movement in defending your skin against artificial blue light and modern day skin stressors. We're developing clean, conscious, and effective skincare solutions that keep you connected, and your skin, protected.
• Sanctuary: Our newest brand to the Scentbird family. This fragrance, just like the playful creature that was its muse, this scent opens with an energetic blend of red berries and fresh bamboo as a nod to the Red Panda's favorite foods, while pink pepper adds an extra lively twist. Verdant notes like white tea, violet, and oakmoss pay homage to its habitat in the Himalayan Forests and mountains of China, as cashmere woods evoke a soft, cuddly feeling.

Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are, we're excited to meet you.

The Senior Manager of QA Compliance is responsible for developing, implementing, and continuously improving the company's Quality Management System (QMS). This role ensures that manufacturing and operational processes comply with applicable regulatory requirements, industry standards, and internal quality procedures. This position oversees quality systems, including CAPA, deviations, change control, document control, audit programs, and validation activities. The role partners cross-functionally with Manufacturing, Supply Chain, and Product Development to maintain compliance and strengthen quality processes.

This position reports to the Director of Quality.

Key Responsibilities

Quality Systems Management

• Own and maintain the company's Quality Management System (QMS) including quality policies, procedures, and documentation standards.
• Oversee document control and ensure compliance with Good Documentation Practices (GDP).

Quality Programs

Manage core quality system processes, including:

• Non-Conformance Reports (NCR)
• Corrective and Preventive Actions (CAPA)
• Deviations and investigations
• Change Control
• Product rework and retrieval (mock recall)

Audit & Compliance

• Lead the internal audit program and coordinate external audits, including ISO, GMP, and customer audits.
• Ensure audit readiness and drive corrective actions from audit findings.

Qualification & Calibration

• Manage equipment qualification activities, including IQ, OQ, and PQ.
• Oversee equipment calibration and validation documentation.

Regulatory Compliance

• Maintain knowledge of applicable regulations and industry standards.
• Ensure operational processes remain compliant with GMP, ISO, and regulatory requirements.

Quality Improvement

• Monitor quality system metrics and identify opportunities for continuous improvement.
• Support risk-based quality initiatives across operational teams.

Cross-Functional Collaboration

• Partner with Manufacturing, Supply Chain, and Product Development to ensure quality requirements are integrated into operational processes.

Education and Experience:

• Bachelor's degree in sciences, cosmetics, or related field required.
• Minimum 6 years of experience in Quality Assurance or Quality Systems.
• Experience working in GMP, ISO, or regulated manufacturing environments.
• Experience supporting regulatory or certification audits preferred.
• ASQ Certification or Lead Auditor Certification is often a plus.

Skills/Competencies/Desired Behaviors:

• Extensive knowledge of applicable government regulations.
• Strong knowledge of Quality Management Systems and regulatory compliance.
• Experience managing CAPA, deviations, and investigations.
• Excellent documentation and technical writing skills.
• Strong analytical and problem-solving abilities.
• Ability to work cross-functionally and drive compliance initiatives.
• Ability to prioritize and to handle multiple projects simultaneously.
• Ability to inform and educate Managers and Department Heads on regulations and policies that require compliance.
• Ability to guide/mentor potential customers/vendors/brands on the Quality and Regulatory processes and requirements.
• Excellent written and verbal communication skills.
• Proficient with applicable database and compliance software.
• Proficient with Google Docs and standard computer-based software.
• Bilingual in English and Spanish, a plus.