Service Advisor

Service Advisor

Mercedes-Benz of San Francisco has been in the automotive industry for 60+ years. We are proud to serve the San Francisco Bay Area with a brand that is nothing but the best. Mercedes-Benz is recognized as the standard in high quality, reliability, luxury, and value.

Service Advisor - Essential Duties

• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
• Knowledge of Tekion a plus

Qualifications:

• High School Diploma or Equivalent.
• Minimum of 2 year experience in customer service position.
• Automotive knowledge required.
• Quality focus, productivity, and product solving.
• Strong teamwork, communication skills and multitasking.
• Out-going personality with experience at developing relationships.
• Can work in a fast-paced environment, organized and can manage time efficiently.
• Must have valid driver's license.

Benefits:

• Highly competitive pay based on skills/experience
• Group health plan (medical, dental, vision)
• Voluntary insurance
• Employer assistance program
• Flexible spending account plan
• Paid holidays
• Paid time off
• 401K retirement plan

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Monterey Peninsula. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.