Customer Service Representative

We are seeking friendly, customer-focused individuals to join our Internet Customer Service team at our Logan Corporate Office. In this role, you will be a key point of contact for our online customers, helping ensure a positive and smooth experience with every interaction.


As a Customer Service Representative, you will assist customers with placing online orders, resolving payment or checkout issues, and providing accurate updates on order status. You will communicate with customers via phone, email, and online channels while working closely with internal teams to provide timely and effective support.


The ideal candidate has strong verbal and written communication skills, a positive attitude, and a genuine commitment to excellent customer service. You should be comfortable multitasking in a fast-paced environment and enjoy helping customers solve problems in a professional and friendly way.

• Provide friendly, professional, and solution-oriented customer service.
• Respond to customer inquiries via phone, email, and chat, including inbound and outbound calls.
• Assist customers with placing, modifying, and tracking online orders.
• Troubleshoot payment, checkout, and order-related issues.
• Communicate order status, shipping updates, and delivery information clearly and accurately.
• File and manage shipping claims with UPS and USPS.
• Use internal systems and tools to efficiently support customer needs.
• Accurately document all customer interactions and resolutions.
• Collaborate with internal teams to resolve issues in a timely manner.

• Flexible availability with the ability to work Black Friday, Cyber Monday week, including evenings, weekends, Sundays, and holidays.
• Strong verbal and written communication skills with a professional tone.
• Customer-focused mindset with a positive, solution-oriented attitude.
• Ability to remain calm, composed, and professional under pressure.
• Strong attention to detail, organization, and accuracy.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proactive work ethic with the ability to work independently and as part of a team.
• Comfortable using computers, online systems, and navigating multiple platforms/screens.
• Strong problem-solving and critical-thinking skills.
• Team-oriented, adaptable, and collaborative approach to work.

• In-office only position at our Logan Corporate Office.
• Must be able to work rotating Saturday/Sunday schedule.

• Previous customer service, retail, or e-commerce experience.
• Experience with order processing, shipping, or online customer support.
• Familiarity with platforms such as Amazon Seller Central or similar systems.
• Experience handling customer inquiries via phone, email, or chat.
• Spanish language proficiency is a plus.

• • What is the schedule for this job?
  • The schedule for this position includes day and evening shifts Sunday through Saturday between 7:00 AM and 9:00 PM, with Sunday hours from 10:00 AM to 5:00 PM. Shifts are scheduled in 4-, 6-, and 8-hour blocks, with hours ranging from 18 to 40 per week for full-time and part-time positions.
    
    
    Weekend, evening, and holiday availability is required. Employees must be able to work a rotating Saturday/Sunday schedule. Employees must be available to work from October through January 2nd, and extended vacations will not be approved during this period.
  • What is the pay for this job?
  • $13-$16 per hour, depending on experience.
  • For questions or more information contact Tynan Dutson at View email address on click.appcast.io