Financial Aid Technician FT Flint

Financial Aid Technician

Under the general supervision of the Assistant Director of Financial Aid, the Financial Aid Technician serves as the first point of contact for students inquiring about Financial Aid. This position's primary work location is the Henry Campus; however, the incumbent may be required to work at any Southern Crescent campus as needed.

Duties will include but not limited to:

• Helping students apply for all types of aid and providing updates on the status of their applications
• Responsible for opening and/or closing the Office of Financial Aid each day
• Ability to communicate effectively both orally and in writing: interpersonal skills using tact, patience, and courtesy.
• Experience in delivering excellent, professional customer service, organization, and attention to detail.
• Responsible for performing administrative, clerical, and customer service duties in support of the Office Financial Aid:
• Professionally disseminate general Financial Aid information to students and the general public:
• Provide information regarding Financial Aid resources available to students and parents:
• Evaluate Financial Aid applications and supporting documents for accuracy, clarity, and completeness to determine basic eligibility for Financial Aid:
• Update appropriate BANNERF forms and other Financial Aid Software related to the document intake process.
• Instruct students in correct procedures for completing forms and applications.
• Analyze and determine the status of applications and forms and refer complex situations to the appropriate Financial Aid Specialist
• Manage the Office of Financial Aid email account, front desk telephones, and QLess/Engage ticketing system
• Demonstrates a positive, inclusive, and welcoming disposition.
• Ability to work independently and collaboratively
• Any other related duties

Minimum qualifications for this position will be determined by the teaching discipline and compliance with appropriate accrediting bodies. Faculty must be credentialed to satisfy all appropriate accrediting bodies for the course assigned. Additional Information