Front End Manager

Job Description

Position Purpose : Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service. Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front End Manager Assistant. Front End Manager oversees the completion of daily cash office/bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.


Key Responsibilities & Accountabilities :


• Champions company and division customer service programs to meet and/or exceed the division's customer satisfaction measurement goals.


• Handles customer relations in a positive manner, including effective resolution of customer complaints.


• Promotes Albertsons/Safeway's philosophy of personalized service.


• Provides fast, friendly, courteous and legendary customer service.


• Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.


• Engages in suggestive selling and other sales techniques.


• Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.


• Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).


• Ensures front-end is fully operational and projects a positive image.


• Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.


• Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.


• Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.


• Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.


• Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.


• Responsible for maintaining a constant awareness of customer and employee safety.


• Enforces dress and grooming standards for all employees.


• Assists with controlling shrink.


• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.


• Other necessary and required duties as directed and required.


Skills and Physical Requirements:


• Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.


• Ability to professionally handle difficult situations while projecting a positive image.


• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.


• Ability to stand or walk for long periods of time and ability to move quickly.


• Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers.


• Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.


• Ability to supervise others, analyze and gather facts for recommending disciplinary action.


• Ability to make hiring or promotion decisions.


• Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.


• Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.


• Ability to present a positive image to the public.


• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.


• Knowledge of basic mathematics and weights and measures.


Work Environment:


Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures.


Safety - Sensitive Position:


Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.


Union and Non-Union : "The pay range is $18.16-$28.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility)."


DISCLAIMER:


The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements - e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.