Incident Responder (Tier 2)
$80k - $90kBlackCloak
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. BlackCloak is seeking a dynamic individual with experience in an infosec/cybersecurity analyst role to join our Security Operations Team. As a Senior Incident Responder, you will play a crucial role as an independent contributor and an integral part of the BlackCloak team, providing objective analysis to identify and solve problems for our clients. If you have a passion for cybersecurity and privacy and a strong desire to expand your knowledge in these areas, this position offers an excellent opportunity to further develop your cybersecurity career. We are seeking a skilled and client-focused Senior Incident Responder to join our team. In this external, client-facing role, you will play a vital part in assisting with emergency onboardings and utilizing your security expertise to identify, detect, and promptly notify customers of security events occurring within their environment. If you excel at building connections with clients and have a strong understanding of security threats and attacks, coupled with extensive experience in technical security roles, we encourage you to apply. \n What You Will Do Interface with clients to remotely onboard them onto the BlackCloak platform Respond to client inquiries, alerts, incidents, and questions Triage cybersecurity alerts, assess the risk and deliver mitigation responses Run network vulnerability assessment scans of client infrastructure Communicate vulnerability and threat assessments to clients Participate in the Incident Response Program Be part of an on-call rotation and escalation team Provide post-onboarding support to clients through periodic touchpoints as needed in a timely and professional manner Participate in knowledge transfer sessions, product training and other strategic initiatives as needed Mentor and support Client Success and Security Team Members Maintain working knowledge of BlackCloak’s solutions, platform features and best practices This role requires occasional time on nights and weekends to address client incidents, emergency onboardings and issues What You Need to be Successful 2-5 years of experience in an infosec/cybersecurity analyst role College degree in an Information Technology (IT/CS/CE) related discipline or equivalent experience Industry recognized information security certifications a plus:
CISSP
GIAC
OSCP
Security+ Penetration and vulnerability testing experience Windows and macOS forensic investigation and vulnerability management experience Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux Operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully Strong communication skills and ability to interface with clients \n $80,000 - $90,000 a year Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. \n About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:- 100% Remote Company, within the USA
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
- Health Savings Account with company contribution for eligible medical plans.
- Flexible Vacation Plan
- 10 Paid Company Holidays
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
- 401k with Traditional and Roth options, including employer match.
- Company Equity
- Paid Parental and Pregnancy Recovery Leave
- Company and team off-sites and virtual events throughout the year
- Home office stipend
- Role Summary The Customer Support Tier 2 Manager leads a team of technical support engineers responsible for resolving complex customer... ...). * Oversee on-call coverage and ensure readiness for major incidents and post-production validations. Escalation & Technical...SuggestedFull timeWork at officeLocal areaWorldwide
$100k - $110k
...Central, US Remote (UT, CO, KS, MO, OK, TX) Compensation: $100,000 - $110,000 (Base) Eltropy is seeking a proactive and results-driven Tier 2 Customer Success Manager (CSM) in the South Central U.S. region to manage a portfolio of 50 mid-size customers. In this role,...SuggestedFull timeRemote work- ...HealthHero Calling all CISM trained Counsellors – join our Critical Incident Response team as an Affiliate at HealthHero Are you a... ...private practice/work commitments with a Critical Incident Responder role with a leading EAP Provider? Do you want to be part of...SuggestedFreelancePrivate practiceRemote work
- ...PlanIT Group is seeking a Tier 2 Maintenance for our Federal customer in the Washington, DC area. The ideal candidate will provide second level support for all incident and service requests that have been escalated by the Service Desk. Support will be provided onsite...SuggestedWork at officeRemote workWeekend work
$89k - $121.4k
Become a part of our caring community The Senior Problem, Incident and Event Management Engineer facilitates the coordination and restoration... ...Use your skills to make an impact Required Qualifications 2+ years of Incident Management experience Ability to lead cross-functional...SuggestedBi-weekly payWeekly payFull timeTemporary workApprenticeshipWork at officeRemote workWork from homeHome office- ...Technical Support Engineer (Tier 3) Department: Client Support Remote U.S. Designated... ...situations. You are a mentor to Tier 2, a partner to Engineering, and a hero to... ...Resolution (MTTR) for High-Severity (Sev-1) incidents, ensuring minimal operational downtime for...Permanent employmentFull timeLocal areaImmediate startRemote workFlexible hours
$65.84k - $98.76k
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...Relationship: Digital Health Program Manager Location: Maine (candidates must be based in Maine or willing to relocate) We’re looking for 2 hands-on Digital Health Technical Advisors to train, guide, and support healthcare and public health teams across Maine. If you love...Full timeRemote workWorldwideRelocation$120k - $130k
...and preservation of the people and environment of the United States of America. RMC is hiring a dedicated Cyber Defense Incident Responder (Tier 2) to join our team and provide 24/7/365 cybersecurity monitoring and detection for the government enterprise network. In...Contract workShift workNight shift$164.2k - $295.6k
...remediation of infrastructure-related incidents. · Design and architect end-to... ...at presenting information and responding to management, clients, and... ..., IEEE, and Uptime Institute Tier classifications · Proven... ...holidays (9 fixed holidays and 2 optional floating holidays),...Full timeTemporary workWork experience placementWork at officeLocal areaRemote workWorldwide- Image Annotators will contribute to the development of advanced AI vision technologies. This remote project involves reviewing and labeling images with precision to support the Structured Annotation (STX) Project. Tasks include: Annotate and label images following...Remote work
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...productive by overseeing a third-party IT support team that handles Tier 1, Tier 2, and Tier 3 tickets, while you manage escalated and high-... ...adoption and reduce repeat tickets Resolve escalated incidents related to employee hardware, enterprise software, access and...Shorter hoursFull timeTemporary workWork experience placementWork at officeRemote workHome office$120k - $155k
...terms to support business goals. Oversee Incident Response and Integrity: Establish advanced... ...labor markets are divided into "tiers" based upon a number of factors, including... ...Francisco, New York City, Boston) U.S. Geo Tier 2 (i.e. Austin, Denver, Phoenix) U.S. Geo...Full timeLocal area- ...deploy agentic triage tools, drive automated Tier-1 resolution workflows, and intelligent... ...anecdotal feedback to data-led influence. Incident Response Coordination: Oversee the support... ...design, and data handling compliance (SOC 2, GDPR, HIPAA where relevant). Experience...Full time
- ...engineers deliver faster Automate platform work with AI Respond to incidents and make sure they don't happen again Work with engineering... ...Typescript, Golang Fintech, payments, or govtech background SOC 2, FedRAMP, or PCI work Promise is an equal opportunity...Permanent employmentFull timeLocal areaFlexible hours
$72.7k
Company : Highmark Health Job Description : JOB SUMMARY This role will manage and investigate live security incidents. Cyber Incident Responders work independently or collaboratively depending on each event and will serve as a subject matter expert who works to improve...For contractorsWork at officeLocal areaRemote work- A federal cybersecurity organization is seeking an experienced CIRT Tier 2 Analyst to work on-site in Beltsville, Maryland. This role focuses on detecting and responding to cyber security incidents in a 24x7 environment. The ideal candidate will have at least a bachelor...
$250k - $350k
...Engineering from the ground up: engineering-led, agent-first, and built to scale across IT, OT, and physical surfaces. As the Staff Incident Responder, you are the most senior incident commander in the program. You define what material-incident response looks like at...Contract workLocal area- ...today! Location 200 Constitution Ave NW, Suite N-1301, Washington, DC Position Overview We are seeking a highly skilled Lead Incident Responder to manage and maintain critical security documentation and ensure compliance with government standards for various systems. The...Contract workFor contractorsWork at officeLocal area
$70k - $84.5k
The Role Canopius is a market‑leading cyber insurer with an in‑house Cyber Incident Management Team (CIMT) that delivers immediate, expert support to our policyholders during their most critical moments. As an Incident Manager, you’ll be the first point of contact when...$80k - $135k
..., and coordinating with telephony and network teams to resolve incidents. You will monitor service health, voice quality, and system performance... ...and participate in incident response and escalation support (Tier 2/3 coordination) Support Teams governance and administration...Full timeRemote workFlexible hours$145k - $175k
...infrastructure pipelines, CI/CD workflows, and incident response processes; participate in... ...Zscaler (ZIA, ZPA), Palo Alto, or equivalent tier-one solutions. Experience in fintech, banking... ...services environments (PCI-DSS, SOC 2, ISO 27001) strongly preferred. Experience...Full timeFlexible hoursShift work$50k
...improve experiences for both our internal stakeholders and our customers. This role spans CI/CD automation, tier 2 customer support, observability-driven incident resolution, and is increasingly focused on the development of AI-powered tooling. It has the potential to...Full timeTemporary workFor contractorsImmediate startRemote workVisa sponsorshipFlexible hours$96.3k - $176.7k
Overview Salesforce is seeking an Incident Responder to join our Computer Security Incident Response... ...Triage Security Alerts: Perform 24x7 Tier 1 monitoring of security events across Salesforce... ...be required. Required Qualifications 2+ years of experience in an IT...- Overview of the Role Salesforce is seeking an Incident Responder to join our Computer Security Incident... ...alerts: Perform 24x7 with CSIRT’s Tier 1 monitoring function of security events... ...response process. Required Qualifications 2+ years of experience in an IT...Shift work
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