Dispatcher/CSR

CSR Dispatcher

Air Conditioning Specialist is hiring a dependable and customer-focused CSR/Dispatcher to support our Macon team. This position is responsible for answering customer calls, scheduling service appointments, dispatching HVAC technicians, and helping the field team provide timely, professional service.

The ideal candidate is organized, calm under pressure, comfortable managing a high volume of calls, and able to adjust the schedule as priorities change throughout the day.

Responsibilities

• Answer incoming calls professionally and assist customers with scheduling service
• Gather accurate information about customers' HVAC concerns
• Schedule and confirm service appointments
• Dispatch technicians based on location, availability, skill level, and urgency
• Monitor the schedule and communicate delays or changes to customers
• Maintain regular communication with technicians and managers
• Update customer records, job notes, and appointment details
• Follow up with customers regarding service needs and appointment status
• Assist with outbound calls, maintenance scheduling, and customer follow-up
• Provide excellent customer service during routine and urgent situations

Qualifications

• Previous customer service, dispatching, call-center, or office experience
• HVAC, plumbing, electrical, or home-services experience preferred
• Service Titan experience strongly preferred
• Comfortable handling multiple phone lines and a high volume of calls
• Ability to remain calm and professional with upset customers
• Dependable attendance and reliable transportation
• Ability to prioritize changing needs in a fast-paced environment

What We Are Looking For

• A positive and professional attitude
• Strong follow-through and personal accountability
• A team player who communicates clearly
• Someone who can balance customer needs with technician availability
• A quick learner who is comfortable using scheduling and dispatch software
• Someone who understands that accurate communication is essential to a successful service department

Benefits

• Competitive compensation based on experience
• Full-time, stable employment
• Benefits package
• Paid time off
• Training and opportunities for professional growth
• Supportive team environment

If you are organized, dependable, and enjoy helping customers while keeping a busy service team moving, we would like to hear from you.

Apply today to join Air Conditioning Specialist in Macon, Georgia.

Air Conditioning Specialist is an equal-opportunity employer.