Veterinary Receptionist

Veterinary Receptionist

Bulger Veterinary Hospital is hiring a full-time Veterinary Receptionist to join our team in Lawrence, Massachusetts. This role is ideal for a client-focused professional who enjoys helping pets and their families while supporting a collaborative veterinary hospital environment.

Compensation: $18$22 per hour, based on experience and skillset

Full-Time Benefits:

• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• Generous PTO + Paid Holidays
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule:

• Full-time; Four 9-hour shifts per week
• Includes one weekend shift each week

About the Role

As a Client Care Specialist, you'll be one of the first points of contact for our clients and patients. You'll help create a welcoming, supportive experience for pet owners while assisting our medical teams in a busy multi-doctor, multi-specialty hospital environment. This role is ideal for someone who enjoys helping people, communicating clearly, staying organized in a fast-paced setting, and bringing empathy to every interaction.

• Welcome clients and patients while providing a warm, professional experience
• Prepare and review electronic medical records
• Assist with appointment scheduling and general client communication
• Answer incoming phone calls and direct inquiries appropriately
• Process payments and assist with financial transactions
• Support medication fulfillment with attention to detail
• Provide compassionate support to clients during urgent and end-of-life situations
• Maintain accurate documentation and communication across departments

Qualifications:

• Passionate about delivering outstanding client service
• Friendly, professional, and welcoming in a fast-paced environment
• Strong communicators with excellent organizational skills
• Able to multitask while maintaining attention to detail
• Comfortable working collaboratively with multiple departments and medical teams
• Flexible with scheduling, including weekends and occasional holidays
• Fluent English speaking and reading skills required

Preferred Experience:

• Veterinary reception experience
• Medical secretary experience
• Customer service or hospitality experience

About Bulger Veterinary Hospital

Bulger Veterinary Hospital is a multi-specialty and emergency veterinary hospital serving pets and families throughout Massachusetts and southern New Hampshire. Our hospital offers advanced diagnostics, specialty medicine, surgery, emergency and critical care, and collaborative treatment planning across services. We are committed to helping veterinary technicians continue growing their skills while practicing high-quality medicine in a supportive team environment.

Surrounding Areas:

• Lawrence, MA & Andover, MA
• North Andover, MA & Methuen, MA
• Haverhill, MA & Lowell, MA
• Dracut, MA & Tewksbury, MA
• Salem, NH & Windham, NH
• Nashua, NH & Derry, NH
• Manchester, NH & Boston North Shore communities

Many of our team members commute from surrounding areas throughout the Merrimack Valley, Greater Boston, and southern New Hampshire. Considering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.