Servicing Associate - Hybrid/Flexible work options

Awarded “Best Places to Work” in the Bay Area for the 10th time, TMC Financing is looking for a Loan Processor to join our team. This is a great opportunity for someone eager to assist small businesses and do work that makes a difference!

Founded in 1981, TMC Financing is the largest provider of Small Business Administration (SBA) 504 commercial real estate financing in California, Arizona, Nevada, Oregon, and Hawaii. TMC consistently ranks among the top certified development companies nationwide, funding projects worth more than $16 billion. More than 8,000 businesses have benefitted from this financing, resulting in the creation of an estimated 63,000 jobs.

About the Role

This is an awesome opportunity for someone ready to use their skills in our Servicing department. This person will be responsible for monitoring insurance compliance items for the loan portfolio.

The perfect candidate for these roles will have previous insurance experience.

Responsibilities

• Monitor Insurance compliance items for entire loan portfolio. This includes but is not limited to Hazard/Building, Liability, Business Personal Property, Flood, Workers Comp and Life Insurance.
• Review Insurance documents and confirm that they comply with SBA requirements.
• Monitor Insurance tickler reports in Salesforce. This process involves reviewing all expired insurance and sending follow-up emails to insurance agents.
• Monitor general Insurance inbox and sub-folders in Outlook. This process involves reviewing all scanned insurance mail, all incoming insurance documents and logging correspondence in Salesforce.
• Regular correspondence with Borrowers and Insurance Agents to answer questions and obtain the required insurance documentation.
• Assist with maintaining data tracking information (“ticklers”) in Salesforce and Box on a daily/monthly basis or as needed. Ticklers are used to track servicing compliance items. Ensure that the data fields/information are consistently updated for reporting purposes.
• Prepare insurance request letters for any expired insurance, as needed.
• Review and sort incoming mail. This process may involve scanning documents to the general insurance inbox, uploading documents to Box and updating insurance information in Salesforce.
• Handle general inquiries received by telephone, mail or e-mail (i.e. 1098/Annual Statement requests, Insurance, etc.).
• Attend scheduled department meetings.
• Assist Servicing Department with projects when necessary and perform other tasks as requested or required.

Qualifications

• 3-5 years relevant experience working with insurance.
• Knowledge of Commercial Real Estate insurance, SBA loan documentation procedures, CDC experience, SBA experience and/or experience in Commercial Real Estate lending is helpful.
• Excellent time and project management skills; must possess ability to track and manage details for multiple clients and projects and prioritize daily responsibilities.
• Strong attention to detail while consistently meeting deadlines.
• Outstanding interpersonal and communication skills, with a proven ability to engage and collaborate effectively with diverse personality types and professionals, both within and outside the organization.
• Highly organized and disciplined; able to think critically and work independently in a fast-paced, rapidly changing environment.
• Exceptional phone etiquette and customer service abilities paired with excellent written communication and professional email etiquette.
• Proficiency in MS Office applications - Word, Excel, PowerPoint, Outlook.
• Knowledge of Salesforce is preferred.

Company Culture

At TMC Financing, we are a close-knit team of dedicated professionals passionate about helping small businesses thrive. Our headquarters are located in the vibrant Uptown Oakland, CA, where our casual and collaborative office atmosphere fosters creativity and innovation. We even welcome four-legged friends at work, making our environment as friendly as it is dynamic.

We offer a comprehensive and competitive benefits package designed to support your professional growth and personal well-being:

• Flexible Schedules : Balance work and life with adaptable scheduling options.
• Comprehensive Benefits : Enjoy excellent health, dental, and vision plans.
• Generous Time Off : Receive a generous vacation and holiday package.
• Workplace Perks : Benefit from weekly catered lunches, free snacks and beverages, and company-paid commuter checks.
• Health & Wellness : Access gym reimbursement and other wellness initiatives.
• Parental Leave : Paid maternity and parental leave to support your growing family.
• Professional Growth : Participate in ongoing training and development opportunities.
• Recognition & Rewards : Celebrate your hard work with parties, matching charity donations, and acknowledgment programs.
• Growth Opportunities : We prioritize internal promotions whenever possible.

Apply Now

If you are interested in joining our team, email your resume in MS Word or PDF format.

TMC Financing is an EOE. Thank you for your consideration.

The base pay for this role starts at $29.00 per hour and may vary based, experience, and qualifications. This role is also eligible for a yearend bonus.