Technical Solutions Trainer, North America

Company Overview Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing ofcutting-edgeaudio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking aTechnicalSolutionsTrainer (TST) to join us on our journey. We have organized ourselves culturally around a set of shared values. We are a team-first organization, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do. Position Overview Are you a technical AV professional who loves training technical people, getting in front of a room and making complex technology click, and turning hard‑won field experience into digital content that makes an entire market smarter? Who believes the best training comes from someone who’s actually doing the work? We’re looking for a Technical Solutions Trainer to do exactly that. The Technical Solutions Trainer will run in‑person, hands‑on training workshops and product demonstrations. You’ll walk through real system designs, troubleshoot live configurations, and coach partners one‑on‑one on the opportunities that matter most. You’ll also create the kind of practical, no‑fluff technical content like videos, presentations, webinars, and playbooks that keep teaching long after you’ve left the room. You will be shaping new products before launch and leading the technical training that drives adoption once they’re in the market. This is a high‑impact role for someone who’s earned their technical stripes and is ready to use them at scale. Key Responsibilities Own and develop the headquarters training center while establishing regional in‑person training locations across the Central and Western US. Design and deliver hands‑on technical training — workshops, webinars, lunch‑and‑learns, and field sessions — for channel partners, rep firms, distributors, dealers, consultants, and integrators. Develop and own a field‑grounded training curriculum backed by scalable technical content — videos, application notes, FAQs, competitive battle cards, demo scripts, and playbooks — that reflects real design challenges, objections, and competitive dynamics across the full Bose Professional portfolio. Coach partners through system design challenges, helping them spec solutions correctly, avoid deployment mistakes, and defend against competitive alternatives. Support strategic opportunities through design reviews, solution validation, demonstrations, and technical objection handling that accelerates conversion on high‑value deals. Lead NPI training readiness by building channel‑ready resources and partnering with Product Management during ideation to bring field and training insight to the front end of the product process. Maintain deep hands‑on proficiency across the full Bose Professional portfolio: loudspeakers, amplifiers, DSP, controls, software, accessories, and includes system design and tuning tools. Support Company objectives by completing additional tasks as needed. Functional Priorities This role will typically focus on: 50% Account and rep firm technical enablement, training, and curriculum creation. 25% Account and rep firm solution in‑field and online assistance and active opportunity support. 25% New product introduction execution and Product Management collaboration. Qualifications 5+ years of experience in professional audio, AV systems, applications engineering, systems engineering, technical sales support, technical training, or related hands‑on technical roles. Proven experience designing and delivering in‑person technical training — workshops, product deep‑dives, lunch‑and‑learns, or structured field sessions — for channel partners, integrators, consultants, or technical end users. Strong working knowledge of professional audio systems, including loudspeakers, amplifiers, DSP, signal flow, system design, networking (Dante, AES67, AVB), controls, and installed AV applications. Direct experience supporting sales teams, channel partners, consultants, integrators, or end customers in a B2B technical environment. Demonstrated ability to translate technical knowledge into clear commercial value and practical, partner‑ready guidance. Hands‑on experience with system design and tuning tools (e.g., Modeler, EASE, or equivalent) and DSP/control platforms such as ControlSpace, CSP, or comparable systems. Experience creating engaging technical content such as webinars, short‑form videos, application guides, design notes, demo scripts, FAQs, technical playbooks, or customer‑facing educational materials. Comfortable appearing on camera and creating digital content (YouTube‑style explainers, technical videos, recorded webinars). Strong presentation and communication skills, with the ability to lead in‑person training sessions, customer meetings, demos, webinars, and discussions across both technical and non‑technical audiences. Experience supporting new product launches and helping channel partners build readiness for market adoption. Strong organizational discipline, with the ability to manage priorities across live opportunities, content production, NPI work, and partner enablement. Willingness to travel up to approximately 50% in support of field training, demos, account engagement, and partner enablement events. Bachelor's degree or equivalent professional experience in audio engineering, electrical engineering, AV technology, computer science, or a related field. Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply. Compensation & Benefits The salary range for this position is $100,000–$120,000. This range reflects our good‑faith estimate of the base compensation for the role at the time of posting. Final compensation may vary based on factors such as experience, skills, qualifications, and location, and the range may be updated in the future. In addition to base salary, this position may be eligible for bonus or variable incentive compensation. We also offer a comprehensive benefits package for eligible employees, including flexible paid time off, medical, dental, and vision coverage, and 401k benefits to name a few. Job Details Position/Title: Technical Solutions Trainer, North America Time Type: Full‑time Job Exempt: Yes Pay Rate Type: Salary Location: Hopkinton, MA (Hybrid) Reports to: Director of Technical Solutions, Americas Department: Sales #J-18808-Ljbffr Bose Professional