Lead Concierge

Job Description
Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Front Desk Supervisor to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences.

Key Responsibilities:

• Act asthe face of the property and leading by example
• Facilitatecommunication between the property manager and the concierge team
• Exceedexpectations by providing anticipatory service and smooth accommodations
• Addressresident concerns and complaints promptly and professionally
• Conductweekly meetings with the property manager to identify areas forimprovement
• Manageteam schedules and oversee weekly payroll
• Holdmonthly staff meetings and conduct one-on-one meetings with each associateto set performance goals
• Implementand enforce accountability measures, disciplinary action, and performancecoaching
• Developand implement new SOPs to continually improve concierge operations
• Fostera positive work culture and environment
• Enforceuniform and grooming standards
• Participatein monthly regional director calls

Position Requirements:

• Apassion for delivering exceptional service and hospitality
• Excellentverbal and written communication skills
• Strongproblem-solving and leadership abilities
• Outstandingrelationship-building skills
• Abilityto maintain confidentiality
• Asense of pride and ownership in the position and property
• Abilityto respond quickly and genuinely to residents' and guests' requests
• Atleast five years of hospitality experience
• Exceptionalinterpersonal skills and guest service abilities
• Organized,proactive, productive, and self-motivated with a positive attitude
• Abilityto maintain a neat and professional appearance
• Abilityto think clearly and make concise decisions under pressure

Other Responsibilities:

• Buildrapport and relationships with residents
• Maintainprofessional telephone etiquette and message delivery
• Logresident packages accurately, ensure timely delivery, and conduct packageinventory audits
• Monitorlobby and surveillance cameras and patrol property to ensure residentsafety and security
• Assistin scheduling and completing amenities' requests
• Escortindividuals as necessary
• Walkthe premises to ensure the highest standards are being met
• Performall other duties as assigned by the property manager or per property SOP's
• Flexibilityto work nights, weekends, and holidays

Qualifications:

• Leadershipand supervisory skills and experience
• Trainingand development experience
• Exceptionallyenthusiastic and positive individual
• 2years' experience in Hospitality, Multifamily or Upscale Hotel
• 2years' experience in a busy luxury retail environment
• Musthave experience delivering exceptional service
  Pay range: $22 -$23 per hour
  Benefits include health, dental, and vision insurance, paid sick leave,and paid time off.

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.