Financial Aid Representative

Build Futures. Change Lives. Grow Your Career. We believe in the power of change. Every student who walks through our doors comes with dreams, goals, and the potential to create a better future for themselves. At MTI, our mission is to help turn that potential into real-world success. And it all starts with our faculty and staff. Location: Ridgeland, MS Job Id: 238 # of Openings: 1 Job Summary: We are seeking an organized and personable Financial Aid Representative to join our team. The Financial Aid Representative plays a critical role in supporting prospective and current students as they navigate the financial aid process. This position is responsible for providing clear, accurate, and personalized guidance on funding options, eligibility requirements, and application procedures in person or in a total virtual environment. Success in this role requires excellent communication skills, strong attention to compliance and detail, a student-centered approach, and a solid understanding of financial aid regulations. Hours: Monday, Wednesday 9am-6pm; Tuesday, Thursday 10am-7pm; Friday 8am-4pm. Rotating 3rd Saturday of the month 9am-1pm. Key Responsibilities 1. Student Support & Communication Serve as the primary point of contact for students seeking information about financial aid, including grants, loans, scholarships, and payment plans. Communicate clearly and compassionately with students via phone, email, text, and virtual meetings. Explain complex financial aid processes in an accessible and supportive manner. Guide students through FAFSA completion and verification processes, ensuring required documentation is submitted accurately and in a timely manner. Review and assess financial aid applications to determine eligibility based on federal, state, and institutional guidelines. Package financial aid awards and communicate details to students clearly and promptly. Ensure timely processing of all documents and updates in the student information system and financial aid software. Monitor student records for changes in eligibility, enrollment status, or compliance requirements. 3. Compliance & Regulatory Adherence Maintain current knowledge of Title IV regulations, institutional policies, and federal/state financial aid guidelines. Ensure all activities are conducted in accordance with FERPA, DOE standards, and internal audit requirements. Safeguard student financial data and handle sensitive information with confidentiality and integrity. Partner with admissions, student accounts, and academic teams to support a seamless enrollment and financial aid experience. Participate in team meetings, training sessions, and compliance workshops. Share feedback with leadership on process improvements, student trends, or recurring concerns. 5. Other Duties as Assigned Assist with special projects, audits, and departmental goals as needed. Demonstrate flexibility and a proactive mindset in supporting the overall success of the Financial Aid department and the institution. 6. Exhibit Core Values All employees are expected to consistently exhibit Midwest Technical Institute’s core values in their daily interactions and work performance. These values are central to our success and culture, and we expect every team member to embody them. Positive Attitude Respect Initiative Dedication Excellence Qualifications: Education & Experience High School Diploma or Equivalent required 2 Years of related work experience required Previous work in a financial aid office or related department is a plus. Ability to solve problems effectively and efficiently. Reliable with strong attendance, punctuality, and follow-through. Excellent verbal and written communication skills. Customer focused mindset with a professional and friendly demeanor. Self-starter who can stay motivated and work well on their own. Well-organized and able to manage time and tasks effectively. Proficiency with CRM systems, student information systems, and Microsoft Office software. Working Conditions: Infrequent Travel to campuses for off-site training – Less than 5% Full-Time role with a 39-hour workweek, occasional overtime can be required. In office environment. Sitting for extended periods of time. Salary – $22.50-$24.50 hourly Paid Time Off and Holiday Pay. 401K Retirement Plan with employer match. Be part of something that truly matters. Our students trade uncertainty for confidence, passion for a clear path, and determination for careers they love. As an employee at MTI, you play a direct role in that transformation. Whether you’re teaching in the classroom or supporting behind the scenes, your work helps students move up in life — gaining skills, building confidence, and creating futures they once thought were out of reach. Here, success isn’t measured only by outcomes. It’s measured by lives changed. We invest in you—both professionally & personally Our Total Rewards package encompasses not only your salary, but also support for your health and wellness, work/life balance, and financial future. Medical, dental and vision plans available after qualifying service window Life Insurance Options Short Term / Long Term Disability Employee Assistance Program Financial Future - Company Match up to 4% with our 401(k) plan Time Off & Work-Life Balance Competitive PTO and vacation time available Employee Scholarship - MTI employees can refer immediate family for a $1,000 scholarship to attend MTI *Must be employed 90 days and have started prior to October 1st to be eligible for paid time off*Benefits may change during open enrollment. MTI Faculty & Staff More than teachers — they’re mentors, guides, and champions of change. Our instructors are at the heart of everything we do. They bring real-world experience, industry knowledge, and a genuine passion for helping others succeed. They don’t just teach skills — they inspire confidence, push students to chase their goals, and guide them toward achieving more than they ever imagined. At MTI, instructors don’t just prepare students for jobs. They prepare them for life. The team behind every success story. Our dedicated staff both behind-the-scenes and face-to-face with students to support every step of their journey. From admissions and financial aid to student services and career placement, our teams ensure each student has the tools, resources, and encouragement they need to succeed. Every role matters. Every department makes an impact. And together, we create an environment where students and employees can thrive. Our Culture At MTI, it’s not just about the skills learned. It’s about transforming lives. Unlocking potential. And creating futures full of possibilities for students who never thought any of it was possible. Our thousands of graduates are proof that when passion meets opportunity, success follows. During their time at MTI, we help them move up, build confidence, and achieve real, lasting success. We’ve had many graduates come back to MTI as instructors and use their experience to help teach the next generation. The MTI team is united by a shared purpose: helping our students start rewarding careers. Together, we’re not just changing careers — we’re changing lives. Positive Attitude - Be a source of positive energy that lifts up the people around you. Respect - Treat others with compassion, integrity, and courtesy and do not rush to judgment. Initiative - Seize the opportunities in front of you to create a better, more enriching learning environment. Dedication - Fully commit and give your maximum time and energy. Excellence - Strive for high quality in every action to create work that shines. P.R.I.D.E.: To be satisfied and fulfilled by your effort and accomplishment. Your success is our students’ success. The success of our students is our WHY — it’s the reason we do what we do. When you join MTI, you become part of a team that believes in people, invests in growth, and works every day to make a meaningful difference. If you’re looking for more than just a job, if you want a career with purpose…we want to meet you. #J-18808-Ljbffr DELTA TECHNICAL COLLEGE