Treatment Engagement Specialist/Scheduler

Job Description

Job Description

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

LOCATION: Dublin, Georgia

The Community Service Board of Middle Georgia's Child & Adolescent Outpatient program is seeking a qualified individual to serve as our next Treatment Engagement Specialist/Scheduler. Treatment Engagement Specialist/Schedulers provide support to our clinical staff to ensure seamless appointment scheduling and check-ins for the individuals served and their families. The selected candidate will also make sure that patient treatment plans are up to date and that all clinical staff’s schedules are full, ensuring that patients receive the proper care within a timely fashion. This person will also need to work referrals for physicians that are on their schedules.

Responsibilities of the Treatment Engagement Specialist/Scheduler:

• Answers/returns calls for MD (medical doctor) clinic in a timely manner
• Schedules appointments for C&A psychiatrists and immediately enters appointments in Avatar Appointment Book
• As appointments are rescheduled, notes change accordingly. Will also make note in EMR under non-billable note
• Always observes confidentiality of consumers
• Prints dashboards for next day’s appointments for MD clinic
• Prints BPS for all initial appointments with MD
• Checks consumers in for scheduled appointments with MD and ensures they have a return appointment scheduled at the time of check out
• Ensures that Diagnosis Screen is up to date
• Checks MD notes with diagnosis listed on diagnosis screen
• Ensures all medication consents are signed, scanned and attached in EMR
• Follows up with no-show appointments within 24 hours to get them rescheduled
• Ensures MD clinic schedules are full each week and that all nursing appointments are scheduled
• Make sure all treatment plans are up to date
• Work referrals for doctors to ensure new patients are properly onboarded
• All other duties as assigned

Here are some of the things we require:

• High School Diploma/GED Equivalent
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly

Here’s what would put you over the top:

• 2+ years experience with Microsoft Office products
• Previous call center experience
• Previous experience with conflict resolution/de-escalation skills

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)!
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• & So Much More!

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

** Final pay rate will be dependent on a combination of qualifications such as experience and education. **