Customer Service Representative

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Parental leave
• Free food & snacks

ROLE DESCRIPTION: 
Come join us!  We value teamwork, work balance, fun and food!  As an Insurance Customer Service Rep, you will be the main link between our customers and agency sales staff.  You will get to build relationships with our customers and provide outstanding customer support, while assisting the existing team. Your attention to detail, experience in customer support, and desire to help grow the agency make you an ideal fit. 

 
We welcome customer-focused and empathetic team member and anticipate internal growth opportunities for especially driven and sales-minded candidates.  

 
RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Responds to customer inquiries regarding coverages, billing, claims, or products by helping processes change to existing accounts and policies.
• Schedules appointments with existing or prospective customers for agency employees

QUALIFICATIONS:

• Demonstrated customer service experience
• Insurance Property & Casualty License must be obtained
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Experienced with PC software applications (Microsoft Office Suites, Intern
• et Explorer)
• Bilingual Spanish preferred but not required.